Davina Mitchell

• Managed incoming calls, assisting customers with inquiries and resolving issues
• Assisted patients in checkout process, ensuring clarity and efficiency
• Directed issues to correct team channels, facilitating timely resolutions
• Call healthcare offices when needed

• Provided assistance during bathing sessions to ensure safety and comfort.
• Prepared nutritious meals according to dietary preferences and needs.
• Coordinated errands, including grocery shopping and transportation to appointments, to enhance daily living
• Performed thorough cleaning of house to maintain a tidy and healthy environment.

• Supported front desk operations by checking in patients, collecting copayments and deductibles, and answering phones to ensure smooth practice flow.
• Attended meetings related to practice operations.
• Scheduled follow-up appointments and referrals based on provider requests to enhance patient care continuity.
• Recorded patient vitals and social history, and collected urine samples for analysis.

• Opened and closed store timely, adhering to company policies and ensuring operational readiness.
• Inspected store premises for maintenance issues, contributing to a safe and inviting shopping environment.
• Managed key holder duties, including store opening, closing, and alarm system, ensuring security and compliance.

• Operated cash register efficiently during shifts, counted end of night deposits and put them in safe

• Unloaded trucks at loading dock, ensuring safe handling of cargo.
• Received invoices and organized them for efficient filing
• Contacted vendors for resolution when products were not delivered
• Updated customers on special orders
• Control faulty merchandise and ensure that they are processed in a timely manner

• Supervised daily operations including scheduling shifts, assigning duties.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Established processes for monitoring customer satisfaction levels.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Organized training sessions for new hires, enhancing their integration into the workplace.
• Ensured compliance with safety regulations and company policies.
• Conducted regular performance reviews, providing constructive feedback to guide employee development.
• Resolved conflicts between team members, fostering a collaborative and positive work environment.
• Maintained up-to-date knowledge of company products and services.

• Developed and maintained positive working relationships with staff, customers, and vendors.
• Cultivated positive working relationships with staff, customers, and vendors to enhance collaboration and service quality.
• Analyzed sales reports to identify trends, informing strategic decisions for improvement and growth opportunities.
• Enforced safety standards throughout the store including proper use of equipment.
• Coached and guided team members to improve performance.
• Managed daily cash intake by counting out registers and tabulating profits.
• Assisted employees in completing tasks during busy periods. during peak periods.
• Inspected work areas regularly for cleanliness and organization standards.