Davina Mulhall
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Professional experience in problem solving for customer complaints
Expert retail sales professional offering 7years experience in retail customer service and retail management. Focused on exceeding sales goals.
Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele.
Overview
9
9
years of professional experience
Work History
Home Health Assistant
Peggy Parker 405-454-4381
Oklahoma City, Oklahoma
12.2017 - 07.2022
- Cared for clients with diagnoses such as respiratory failure, diabetes, congestive heart failure, and wound care.
- Maintained accurate records of patient care, condition, progress and concerns.
- Tested and recorded blood glucose levels.
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Ziggyz Smoke Shop Quense Judd 405-791-6355
OKC, OK
12.2009 - 06.2013
- Priced merchandise, stocked shelves and took inventory of supplies.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Answered customer telephone calls promptly and in an appropriate manner.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Customer Service Sales
Brandon's Janitorial Service 405-821-0874
Okc, Ok
07.2018 - 06.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma - General Education
Edmond Memorial
1990
General - Basics
Rose State College
Pharmacy Technician - Pharmacy
Platt College
Skills
- Retail sales
- Active listening skills
- Personable
- Computer literate
- Customer-oriented
- Merchandising
- Motivated team player
Certification
Certified Peer to Peer Support Specialist
Certified Home Health Aid
Completion of the Center For Social Innovation at OSU at OKC
Timeline
Customer Service Sales
Brandon's Janitorial Service 405-821-0874
07.2018 - 06.2023
Home Health Assistant
Peggy Parker 405-454-4381
12.2017 - 07.2022
Customer Service Representative
Ziggyz Smoke Shop Quense Judd 405-791-6355
12.2009 - 06.2013
High School Diploma - General Education
Edmond Memorial
General - Basics
Rose State College
Pharmacy Technician - Pharmacy
Platt College