Summary
Overview
Work History
Education
Skills
Timeline
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Davinya Dolphy

Waterbury,CT

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

CSP

Dungarvin
Wallingford, CT
04.2023 - Current
  • Monitored health and well-being of individuals and reported significant health changes.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Recorded individuals status progress and challenges in logbooks and reports.
  • Planned and prepared healthy meals and snacks for individuals and provided assistance with eating when necessary.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities
  • Supported individuals to assist in achieving vocational and non-vocational goals.
  • Assisted in creating an environment that is welcoming and supportive of all families and individuals
  • Provided guidance and support to staff during a transition period of management to maintain standards of excellence in patient care.

Direct Support Professional

ICES Inc.
Naugatuck, CT
07.2021 - 03.2023
  • Maintained clean and well-organized environment for individuals happiness and safety.
  • Ensured reliable conveyance for errands and health-related visits.
  • Ensured proper delivery of medications and personal assistance.
  • Tracked and reported clients' progress based on observations and conversations.
  • Cultivated individual trust and rapport to support efficient healthcare.
  • Documented individuals progress in charts and logbooks.
  • Keep track of individuals finances
  • Provided guidance to new employees regarding requirements and expectations.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.

FedEx Delivery Driver

A&I Service Inc.
Stratford, CT
06.2020 - 03.2021
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Answered customer questions regarding shipments.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Utilized street maps to plan and determine most efficient routes.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.

Amazon Fulfillment Associate

Amazon
Windsor, CT
08.2018 - 06.2020
  • Speed and accuracy are key in order to make personal targets as well as team targets and goals
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Accepted, processed and quickly filled orders.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Training new staff in how to use equipment as well as how to work efficiently and safely
  • Verified items correctly matched to sales check for packing and shipment.
  • Checked accuracy of rejected product using computer terminal and scanner.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.

RGIS Inventory Specialist

RGIS Inventory Specialists
Waterbury, CT
02.2018 - 08.2018
  • Using a finger scanner in a fast yet efficient and accurate way in order to gather data needed for our clients
  • Being able to get to multiple locations in different cites or neighboring states on time and in dress code.

Packer

Macy's
, CT
11.2017 - 01.2018
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Reported safety or workflow concerns to leadership for further investigation.
  • Verified labels for appropriate order numbers and item specifications.
  • Notified team leader of product discrepancies and equipment malfunctions.

YMCA Counselor

YMCA of Southington
Southington, CT
09.2017 - 11.2017
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Coordinated and led group activities for campers and counselors.
  • Tracked attendance, checking off present individuals.
  • Planned various indoor activities during periods of inclement weather to promote camper satisfaction.

Education

CPR Certified -

ICES
Naugatuck, CT
07.2021

BTEC (Pass) - Business

Langley Sixth Form
London UK
06.2017

High School Diploma -

Prendergast Ladywell School
London UK
07.2016

BTEC (Pass) - Travel And Vocational

Langley Sixthform
London UK

Skills

  • Behavior redirection
  • Client safety and first aid
  • Client documentation
  • Transportation
  • Proper phone etiquette
  • Accurate recordkeeping
  • Friendly, positive attitude
  • Active listening
  • Excellent sense of direction
  • Defensive driver training
  • Planning
  • Teamwork and collaboration
  • Flexible and adaptable
  • PPE compliance
  • Interpersonal communication
  • Relationship building
  • Calm under pressure
  • Written communication
  • Decision-making
  • Microsoft Software Proficiency
  • Problem resolution
  • Critical thinking
  • Project planning
  • Leadership

Timeline

CSP

Dungarvin
04.2023 - Current

Direct Support Professional

ICES Inc.
07.2021 - 03.2023

FedEx Delivery Driver

A&I Service Inc.
06.2020 - 03.2021

Amazon Fulfillment Associate

Amazon
08.2018 - 06.2020

RGIS Inventory Specialist

RGIS Inventory Specialists
02.2018 - 08.2018

Packer

Macy's
11.2017 - 01.2018

YMCA Counselor

YMCA of Southington
09.2017 - 11.2017

CPR Certified -

ICES

BTEC (Pass) - Business

Langley Sixth Form

High School Diploma -

Prendergast Ladywell School

BTEC (Pass) - Travel And Vocational

Langley Sixthform

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Davinya Dolphy