Summary
Overview
Work History
Education
Languages
Timeline
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Gabriela Hernandez

Staten Island,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager and passionate to learn and further experience in counseling. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

CSP

TD Bank
12.2022 - 04.2023
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Filed physical and electronic information of old and new customers
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Restaurant Waitress

Maizal Restaurant
05.2018 - 09.2022
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Sustained calm and congenial manners during communications with guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.


SYEP Employee

SYEP
06.2017 - 06.2019
  • Developed unique and thoughtful activities to engage diverse participants in group situations.
  • Monitored social interactions to promote positive social experiences for participants and prevent conflicts.
  • Integrated STEM activities into programs to enrich educational impact and inspire novel career paths.
  • Promoted result-driven programs, aligning pursuits with overall enrichment goals.

Education

Bachelor of Arts - Psychology

Wagner College
Staten Island, NY
05.2024

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

CSP

TD Bank
12.2022 - 04.2023

Restaurant Waitress

Maizal Restaurant
05.2018 - 09.2022

SYEP Employee

SYEP
06.2017 - 06.2019

Bachelor of Arts - Psychology

Wagner College

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Gabriela Hernandez