Davion Moore

Designed and implemented multiple endpoint management solutions in both hybrid (Microsoft Azure cloud and on-premises) and cloud-only (Microsoft Azure) environments

• Created comprehensive documentation outlining procedures, policies, and troubleshooting steps for future reference.
• Co-management (Microsoft Configuration Manager (formerly known as, SCCM) and Microsoft Intune) implementation and configuration
• Windows Autopilot configuration and implementation
• Architect dynamic software update solutions utilizing both Windows Updates for Business as well as with Software Update Points
• Group Policy creation and implementation

Architect and implement VDI solutions (Azure Virtual Desktop)

Microsoft Defender for Endpoint

• Configure Device onboarding (via GPO, Microsoft Intune, Or Microsoft Configuration Manger)
• Create and configure device baselines and custom policies

Implement and configure Microsoft Defender for Identity

Microsoft Defender for Cloud Apps

• Threat Protection Configuration (Activity and Anomaly Detection Policy creation)
• Configure Microsoft Active Directory and Entra ID (previously, Azure Active Directory)
• Configure Microsoft Entra Connect (previously, Azure AD Connect) and Hybrid-Join groups, users, and devices.

• Manage, distribute, patch, and update all applications and OS imaging processes for all Wynn Resorts PCs, laptops, and servers
• Develop and implement upgrade strategies for our environment with specific attention to Microsoft SCCM, GPO, WSUS, SQL and Third-Party applications
• Develop custom solutions to application packaging and system maintenance by utilizing automation task frameworks such as PowerShell or Batch (CMD) and Query Languages such as SQL & WQL
• Manage and maintenance the SQL Database utilized by Microsoft System Center Configuration Manger (SCCM) for day-to-day tasks such as collection creation, applications deployments, live data reports, server management, policy automation, etc
• Configure, maintain, and deploy Microsoft Updates, collections, reports, task sequences, compliance rules, custom scripts, software applications, software updates, and operating systems through SCCM
• Troubleshoot and maintain overall client and server health for entire SCCM infrastructure.

• Promoted from previous role with company as a Technical Support Analyst
• SCCM: system maintenance/management, application deployments, task sequence deployments, server compliance, PXE boot image creation, Windows patching, and live data reports
• Commvault/VEEAM: system backups, disaster recovery, managing tape libraries (Physical & Digital)
• VMware: manage and configure our virtual environment while configuring and deploying virtual systems.

• Provide technical assistance, support, and advice to users in a 24-hour environment
• This technical support included analyzing problems, recommending, and implementing solutions
• Hardware support, software support, and taking support phone calls to assist end-users.