Davion Muniz
Summary
Proven security officer and service crew member with a track record of enhancing customer satisfaction and maintaining high security standards. Skilled in CCTV surveillance and adept at fostering team collaboration, previously excelled at Red Hawk Protection Solutions. Demonstrates exceptional situational awareness and a commitment to public safety protocols.
Experienced with providing top-notch customer service in fast-paced environments. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining clean, organized workspace while efficiently fulfilling customer orders.
Overview
4
4
years of professional experience
Work History
Service Crew Member
Wendy's Restaurant
11.2020 - 06.2021
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to meet high standards of service during peak hours.
- Documented customer orders and conveyed special requests to kitchen staff.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Worked front counter, drive-thru and other areas.
Security Officer
Jenica Rodriguez (Red Hawk Protection Solutions)
07.2021 - 10.2024
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Camden County College
Camden, NJ 06-2022
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Visitor tracking
- Property patrol
- Maintaining order
- Crime prevention
- Situational awareness
- Perimeter security
- Public safety protocols
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
Timeline
Security Officer
Jenica Rodriguez (Red Hawk Protection Solutions)
07.2021 - 10.2024
Service Crew Member
Wendy's Restaurant
11.2020 - 06.2021
High School Diploma -
Camden County College
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