Davis Carlton
Benson,NC
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in incident reporting and conflict resolution. Demonstrated superior customer service and integrity while ensuring safety protocols. Skilled in CCTV monitoring and access control management, fostering a secure environment through proactive measures and effective communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Raleigh, NC
11.2023 - Current
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted routine patrols to detect and report suspicious activities or hazards.
- Responded to alarms and emergencies, coordinating with local authorities as necessary.
- Assisted in training new security personnel on company policies and procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Delivery Driver
GBR Pizza/dba.Domino’s Pizza
Angier, NC
01.2014 - 02.2024
- Delivered pizzas efficiently, ensuring timely service and customer satisfaction.
- Navigated routes using GPS to optimize delivery times and reduce fuel consumption.
- Maintained accurate records of deliveries and payments to streamline operations.
- Interacted with customers professionally, resolving issues and enhancing overall experience.
- Trained new drivers on delivery protocols and safety procedures for improved compliance.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
Grill Operator
Wendys International
Clayton, NC
02.2012 - 03.2014
- Operated grill equipment to cook menu items according to quality standards.
- Maintained cleanliness and organization of grilling area to ensure compliance with health regulations.
- Collaborated with team members to efficiently manage cooking times and order flow.
- Trained new staff on grill operation techniques and safety protocols.
- Monitored food temperatures to ensure proper cooking and prevent waste.
- Adjusted grill settings based on product type for optimal cooking results.
- Cleaned and maintained kitchen equipment regularly.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Provided support to crew members through all facets of food preparation and delivery.
- Trained new grill operators on workplace expectations and best practices, fostering a supportive team environment.
- Exhibited strong multitasking skills while managing multiple orders concurrently without compromising taste or presentation standards.
Shift Manager
Wilco Hess/dba.Wendy’s
Garner, NC
02.2007 - 01.2013
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored team members on food safety protocols and customer service excellence.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Managed scheduling for staff, balancing labor costs with operational needs.
- Resolved customer complaints swiftly, improving overall satisfaction and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
High School Diploma -
Lexington Sr High School
Lexington, NC05.1991
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Superior customer service
- Physical fitness
- Surveillance
- Patrol operations
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Access control management
- Document management
- Electronic surveillance
- Stationary surveillance
- Security equipment operation
- Security systems
- Shift work experience
- Identification verification
- Premises patrol
- Interior and exterior patrol
- Alarm monitoring
- First aid and CPR certified
- Entrance control
- High level of integrity
- Work ethic
- Workplace safety
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security camera monitoring
- Security protocols
- Reporting skills
- ID verification
Accomplishments
employee of the month at Wendy’s,promoted to management
Certification
cpr certification,driving certification to operate company vehicle,unarmed security license
Timeline
Security Officer
Allied Universal Security Services
11.2023 - Current
Delivery Driver
GBR Pizza/dba.Domino’s Pizza
01.2014 - 02.2024
Grill Operator
Wendys International
02.2012 - 03.2014
Shift Manager
Wilco Hess/dba.Wendy’s
02.2007 - 01.2013
High School Diploma -
Lexington Sr High School