Davis Hernandez
Springfield,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Membership Supervisor
Costco
03.2023 - Current
- Provided leadership, guidance and direction to Membership team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of warehouse operations.
- Trained and coached Membership team members on best practices for customer service and refunds techniques.
- Communicated member feedback and complaints to team members to promote proper resolution.
Front End Supervisor
Costco
06.2022 - 03.2023
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Front End Assistant
Costco
11.2021 - 06.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Edison High School
Alexandria, VA06.2021
Skills
- Performance Tracking and Evaluations
- Conflict Management
- Recruitment and Training
- Computer Program Proficient
Certification
Food Safety Manager Certified
Languages
Spanish
Native or Bilingual
Timeline
Membership Supervisor
Costco
03.2023 - Current
Front End Supervisor
Costco
06.2022 - 03.2023
Front End Assistant
Costco
11.2021 - 06.2022
High School Diploma -
Edison High School