Evelyn Alvarez

• Scheduling Department to make sure it is fully staffed.
• Breaking down Membership Department Budget Periodically.
• Handling all Donation requests.
• Developed and enforced policies and procedures for compliance with company policies, making sure all Safety for Department is taking care of.
• Communicated customer feedback and complaints to team members to promote proper resolution and excellent member service.
• Making sure to keep up to date with Recall Board, and post any new recalls.
• Sending out RTMS reports weekly and periodically to all managers in building, including regional manager for marketing.
• Facilitated regular weekly meetings to go over RTMS with employees, one on one, to discuss challenges, successes and strategies so we can improve weekly and periodically benchmarks and DMC percentages.
• Writing out Employees Annual Reviews, as well as coaching's or write ups depending on scenario.
• Plan and cross train/ retrain employees for all upcoming campaign's and programs.
• Order all supplies needed for Department, making sure all magazines and brochure are up to date, as well as all kiosk banners are also up to date.

• Joined the Army Reserves Feb. 2019
• January 2021- January 2022 Left on Deployment overseas to Kuwait and Jordan
• There I drove bulldozers, road graders and other heavy equipment to level the ground.
• Operated tractor-trailer to transport heavy construction equipment.
• Leveraged scraper to cut and spread fill material.
• Mobilized tractor crawler to clear, grub, strip, excavate, backfill and stockpile.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Participated in all and every program or campaign, such as E-blocks, Citi Visas, CMN
• Getting daily upgrades, making sure all our members are all informed about all our Executive Membership benefits and services.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. As well as using the self checkout.
• Helping with store recovering, doing go backs and making sure the store is 100% by picking up any little piece of trash found on the floor, and making sure any cold item found laying around it put back immediately where it belongs.
• Worked flexible schedule and extra shifts to meet business needs.

• Met customer needs through polite, friendly and attentive service.
• Cleaned and sanitized cashier workstation and scanning area.
• Helped customers complete purchases online with online kiosk, locate items within warehouse.
• Helped members unload and load their orders into boxes or bags, transferring to shopping cart.
• Initiated a conversation with each and every member, asking them to please have their membership ready to scan, and also get the chance to mention the executive membership if they are not an executive member yet, speak to them about all the perks and services , as well as offer them our Citi Visa
• Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health when store closed.
• Answered questions about store policies and addressed customer concerns.
• Was best at sorting and making sure all go backs were back into place.

I started my career at Costco November 11, 2015, as a seasonal Cashier Assistant. After the Holidays I got the opportunity to stay in the Company if I was willing to Transfer to a different location, Kendall #1023.