Cherry Lyn Visitacion

• Supervised daily membership operations, ensuring adherence to company policies and procedures.
• Trained new team members on membership processes and customer service standards.
• Collaborated with management to implement promotional events, increasing member engagement.
• Assisted in resolving member inquiries and complaints, enhancing customer satisfaction.

• Supervised daily food court operations, ensuring compliance with health and safety standards.
• Trained staff on food preparation techniques and customer service best practices.
• Implemented process improvements, enhancing workflow efficiency and customer satisfaction.
• Monitored employee performance, providing constructive feedback to promote professional development.
• Resolved customer complaints promptly, fostering a positive dining experience for patrons.
• Coordinated inventory management, reducing waste through efficient stock rotation.
• Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and preventing losses due to theft or fraud.
• Maintained high standards of cleanliness and sanitation in the food court, ensuring compliance with health regulations.
• Contributed towards maintaining a safe working environment by adhering strictly to established safety protocols and guidelines.

• Supervised daily operations, ensuring adherence to Costco's customer service standards.
• Trained and mentored new team members on best practices and operational procedures.
• Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
• Collaborated with management to develop training materials for ongoing staff development initiatives.
• Monitored employee performance, providing feedback to promote accountability and growth.
• Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
• Participated in regular meetings with upper management to discuss front-end performance metrics.
• Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
• Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
• Conducted regular performance reviews, providing constructive feedback and identifying areas for development.
• Fostered strong communication between front-end team and other departments, improving overall store operations.
• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.

High School Graduate with diploma.