Jeremy Avila
Reseda,CA
Summary
Retail supervisor with a strong track record in team leadership and customer service excellence. Expertise in managing high-volume operations and training staff to deliver superior member experiences, fostering a culture of accountability and high performance.
Overview
14
14
years of professional experience
Work History
Membership Supervisor
Costco
Woodland Hills, CA
06.2025 - Current
- Managed membership renewals and processed new member applications to maintain membership growth.
- Led membership operations and member service in high-volume warehouse environment to enhance member experience.
- Oversaw membership operations to ensure adherence to company policies and standards.
- Trained staff on customer service standards and membership benefits.
Produce Supervisor
Costco
Woodland Hills, CA
01.2025 - 06.2025
- Supervised daily operations of produce department ensuring freshness and quality.
- Managed produce department operations, overseeing staff and enhancing customer service experience.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Trained and mentored staff on proper handling and storage techniques.
Membership Supervisor
Costco
Woodland Hills, CA
04.2024 - 01.2025
- Supervised membership team to enhance customer service and satisfaction.
- Managed membership operations, monitored employee performance, and enhanced member service.
- Managed daily operations of membership desk and checkout area.
- Trained staff on membership policies and operational procedures.
Picking Supervisor
Costco
Burbank Business Center, CA
07.2022 - 04.2024
- Supervised daily picking operations to ensure efficiency and accuracy.
- Supervised picking operations and team members to enhance productivity and customer service.
- Trained staff on best practices for order selection and safety procedures.
- Coordinated with inventory teams to manage stock levels and product availability.
Grocery Delivery Supervisor
Costco
Burbank Business Center, CA
10.2021 - 07.2022
- Supervised delivery operations to ensure timely product distribution.
- Supervised grocery delivery operations, fostering employee performance in fast-paced environment.
- Coordinated logistics between warehouse and delivery teams for efficient routing.
- Trained staff on safety protocols and best practices for handling merchandise.
Front End Supervisor
Costco
Burbank Business Center, CA
05.2020 - 10.2021
- Supervised front-end operations, enhanced employee performance, and improved member service.
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored new employees on customer service standards.
- Coordinated inventory management and maintained stock levels on the sales floor.
Membership / Marketer
Costco Business Center
Burbank, CA
04.2017 - 05.2020
- Crafted targeted marketing strategies for successful new product launches at Costco Business Center.
- Organized promotional events to increase customer engagement and boost sales.
- Analyzed customer feedback to improve service offerings and product selection.
- Facilitated Costco membership sign-ups, resolved member account issues, processed returns and exchanges, and canvassed businesses for renewals.
Front End Cashier
Costco
Duncanville, TX
03.2016 - 04.2017
- Processed customer transactions efficiently at front end registers.
- Accurately processed cash, credit, and debit transactions, ensuring smooth checkout experience.
- Greeted members, identified wants and needs, and delivered efficient service in a fast-paced environment.
- Assisted customers with product inquiries and guided them through store navigation for optimal shopping experience.
Front End Supervisor
Costco
Duncanville, TX
07.2015 - 03.2016
- Supervised team adherence to company policies while monitoring performance to maintain operational standards.
- Managed daily operations and coordinated workflow among departments.
- Trained new employees on procedures and best practices to streamline onboarding and enhance team efficiency.
- Managed front-end operations, ensuring timely assistance for members, delivering safety training, coaching employees on performance, and auditing member returns to enhance customer and sales associate experience.
Gas Station Supervisor
Costco
Duncanville, TX
06.2013 - 07.2015
- Managed daily operations to ensure efficient fuel distribution and customer service.
- Scheduled and managed gas station employees to ensure optimal coverage and service. Ensured compliance with state requirements and Costco regulations to maintain operational standards. Organized and filed state permits and required paperwork to support regulatory adherence.
- Supervised staff training to enhance service quality and safety compliance.
- Maintained inventory levels for fuel and convenience store products effectively.
Cashier Assistant
Costco
Duncanville, TX
04.2012 - 06.2013
- Processed transactions accurately using POS systems and cash registers.
- Assisted customers with product inquiries and provided exceptional service.
- Handled customer returns and exchanges following store policies.
- Delivered personalized service to customers and organized items in carts for improved shopping convenience.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05-2010
Skills
- Membership Management
- Customer Relationship Management
- Sales Experience
- Team Leadership
- Employee Supervision
- Organizational management
- Multitasking Capacity
- Problem Solving
- Effective Communication
- Membership Marketing
Timeline
Membership Supervisor
Costco
06.2025 - Current
Produce Supervisor
Costco
01.2025 - 06.2025
Membership Supervisor
Costco
04.2024 - 01.2025
Picking Supervisor
Costco
07.2022 - 04.2024
Grocery Delivery Supervisor
Costco
10.2021 - 07.2022
Front End Supervisor
Costco
05.2020 - 10.2021
Membership / Marketer
Costco Business Center
04.2017 - 05.2020
Front End Cashier
Costco
03.2016 - 04.2017
Front End Supervisor
Costco
07.2015 - 03.2016
Gas Station Supervisor
Costco
06.2013 - 07.2015
Cashier Assistant
Costco
04.2012 - 06.2013
High School Diploma -
Duncanville High School