Costco Warehouse Openings
Ryan Ruiz de Velasco
Keller,Texas
Summary
Experienced IT professional with hands-on expertise in hardware support, troubleshooting, and maintenance. Proficient in diagnosing, repairing, and upgrading computer systems and network devices. Skilled in providing technical support, implementing solutions, and ensuring optimal system performance in fast-paced environments. Adept at collaborating with teams and end-users to resolve hardware and software issues efficiently. Supervised team members on-time job completion. Excellent communication and listening skills. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
6
6
7
7
Years of Supervisor Experience
Work History
Membership Supervisor
Costco Wholesale
05.2022 - Current
- Trained and mentored new staff members and managers in membership policies and procedures, enhancing overall team performance
- Reviews schedules for proper coverage in multiple departments
- Regularly shares information with employees via splinter meetings and one on one conversations
- Delegates when necessary, takes charge when appropriate
- Ensures employees understand the what and how for their assignments
- Reduced response time for IT support requests through effective communication and escalation procedures.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Front End Supervisor
Costco Wholesale
08 2015 - 03 2018
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Trained team members in successful strategies to meet operational and sales targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Created employee schedules to align coverage with forecasted demands
- Implemented new systems and software upgrades, ensuring seamless integration into existing infrastructure without disrupting workflow.
- Maintained comprehensive documentation of IT processes, updates, and troubleshooting procedures to streamline future problem resolution efforts.
Membership Marketer
Costco Wholesale
07.2012 - 03.2015
- Used key sales tactics to grow membership sales.
- Increased membership sales within the organization by highlighting benefits associated with becoming a member during interpretive programs.
- Exceeded quarterly sales targets consistently by focusing on strategic prospecting efforts and tailored pitches for each potential client.
- Facilitated safety meetings, fostering open dialogue about workplace safety.
- Communicated safety updates to staff to promote awareness and adherence to protocols.
Project Manager
Thomes Bros.
04 2010 - 07 2012
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Established effective communication among team members for enhanced collaboration and successful project completion
- Managed foreclosure work on residential properties
Education
High School Diploma -
Cedar Valley
Lancaster05-2012
Skills
- Sales and marketing
- IT troubleshooting
- Hardware/Software set up
- Eager/Quick to learn
- Complaint resolution
- Staff Management
- Trained Managers and Supervisors for new roles
- Strategic planning
- Staffing and scheduling
- Critical Thinking
- Excellent Communication
- Clerical Support
- Google Workspace
- PPE Compliance
- MS Office
- Problem-Solving
- Software diagnosis
- Mac systems
- Ticket support system management
- Desktop support
- Technical Support
- TCP/IP
- Network diagnostics
Accomplishments
- Placed first in overall benchmarks for our region for the year on multiple occasions
- Brought my warehouse from last to first in membership for our region
- Opened 6 new Costco warehouses
- Leadership 101
- Merch 101
- Marked Manager Ready
- I successfully led a cooperate walk with Citi Visa executives, clearly presenting our sign up process. There feedback was extremely positive, noting that I explained it perfectly, and they signed up for our best promotion available.
Languages
Spanish
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
CRM
AS400
POS
Microsoft 365/Google Apps
Timeline
Membership Supervisor
Costco Wholesale
05.2022 - Current
Membership Marketer
Costco Wholesale
07.2012 - 03.2015
Front End Supervisor
Costco Wholesale
08 2015 - 03 2018
Project Manager
Thomes Bros.
04 2010 - 07 2012
High School Diploma -
Cedar Valley
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