Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Davis Lee

Houston,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

HEB Grocery Store
09.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Lifeguard

Gulf Coast Aquatics
07.2017 - 09.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.

Education

Bachelor - General Business

University of Houston Clear Lake
Clear Lake, TX
05.2025

Associate of Science - Computer Science

San Jacinto College
Pasadena, TX
12.2022

Skills

    Customer Service

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Money handling abilities

    Complaint Handling

    Call Management

Certification

  • Tobacco Seller's License - Various State Agencies.
  • Western Union Agent Cashier
  • Texas Lottery Attendant

Timeline

Customer Service Representative

HEB Grocery Store
09.2018 - Current

Lifeguard

Gulf Coast Aquatics
07.2017 - 09.2018

Bachelor - General Business

University of Houston Clear Lake

Associate of Science - Computer Science

San Jacinto College

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Davis Lee