Summary
Overview
Work History
Education
Skills
Timeline
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Davita Murray

Douglasville,Georgia

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

19
19
years of professional experience

Work History

Delivery Driver, Fruit Expert Associate

Edible Arrangements
Dallas, Georgia
12.2010 - 05.2017
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Delivered packages to customer doorsteps and business offices.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Planned delivery routes and most efficient methods of distribution.
  • Managed several deliveries at any given time.

Driver

Lyft
Marietta, Georgia
12.2015 - 03.2017
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Package Sorter

United Parcel Service, UPS
Atlanta, Georgia
01.2005 - 08.2015
  • Monitored outgoing packages for proper labels and accurate address information.
  • Memorizing various zip codes and sorting packages to various belts following OSHA guidelines. Lifting, bending, turning, and stepping with packages above and below on belts.
  • Sorting over 500 packages per hour while performing withing OSHA lifting guidelines.

Cashier

Kmart
Marietta, Georgia
11.2003 - 05.2004
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Some College (No Degree) - Psychology

Chattahoochee Technical College
Marietta, GA

Medical Assistant Certification - Medical Assisting

Fortis College
Smyrna, GA
02.2012

High School Diploma -

Marietta High School
Marietta, GA
05.2004

Skills

  • Customer Service
  • Building Customer Relationships and Loyalty
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution

Timeline

Driver

Lyft
12.2015 - 03.2017

Delivery Driver, Fruit Expert Associate

Edible Arrangements
12.2010 - 05.2017

Package Sorter

United Parcel Service, UPS
01.2005 - 08.2015

Cashier

Kmart
11.2003 - 05.2004

Some College (No Degree) - Psychology

Chattahoochee Technical College

Medical Assistant Certification - Medical Assisting

Fortis College

High School Diploma -

Marietta High School

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Davita Murray