Kimberly Hasty
Port Richey,FL
Summary
Detail-oriented customer service representative with a proven track record in resolving issues and optimizing delivery schedules. Skilled in database management and active listening, dedicated to enhancing customer experiences and driving satisfaction.
Overview
9
9
years of professional experience
Work History
Delivery Driver/Fruit Expert
Edible Arrangements
Palm Harbor, Florida
01.2025 - Current
- Coordinated with team members to optimize delivery routes and schedules.
- Communicated with customers to provide delivery updates and address concerns.
- Provided exceptional customer service to enhance overall satisfaction experience.
- Created unique fruit arrangements to meet customer preferences.
Customer Service Representative
Disney
Tampa, Florida
03.2022 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked effectively in team environments to make the workplace more productive.
Customer Service Representative
AmeriLife
Clearwater, Florida
09.2017 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Arts - Liberal Arts And Sciences
Suffolk County Community College
Selden, NY08-2008
Skills
- Delivery coordination
- Delivery scheduling
- Route optimization
- Inventory management
- Customer relationship management
- Attention to detail
- Communication skills
- Active listening
Military Service
- Served in U.S. Navy as an Air Traffic Controller
Timeline
Delivery Driver/Fruit Expert
Edible Arrangements
01.2025 - Current
Customer Service Representative
Disney
03.2022 - 02.2023
Customer Service Representative
AmeriLife
09.2017 - 08.2020
Associate of Arts - Liberal Arts And Sciences
Suffolk County Community College