Davon Bezada
Pembroke Pines,FL
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Wawa Customer Service Supervisor
Wawa
Pembroke Pines, FL
03.2022 - 12.2024
- Supervised daily customer service operations and team activities.
- Trained new staff on customer service standards and procedures.
- Assisted customers with inquiries, resolving issues promptly and courteously.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Monitored service quality to uphold company standards and policies.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
CAP Team Associate
Walmart
Pembroke Pines, FL
11.2021 - 01.2022
- Assisted team in managing daily operations and workflow schedules.
- Collaborated with colleagues to resolve customer inquiries effectively.
- Maintained accurate records of inventory and stock levels.
- Helped customers on floor with locating, reaching and selecting merchandise.
- Arranged supplies, merchandised products, and removed damaged items from assigned areas.
Education
Doral Academy
Doral, FLSome College (No Degree) - Business Administration And Management
Saint Vincent College
Latrobe, PASkills
- Customer service
- Conflict resolution
- Team supervision
- Staff training
- Team development
- Adaptability and flexibility
- Handling escalations
- Workforce management
- Employee scheduling
- Schedule coordination
- Decision-making
- Training and mentoring
- Empathy and patience
- Team leadership
- Time tracking
- Team coaching
- Team building
- Team productivity
Languages
Spanish
Limited
Certification
- Drivers License
References
References available upon request.
Timeline
Wawa Customer Service Supervisor
Wawa
03.2022 - 12.2024
CAP Team Associate
Walmart
11.2021 - 01.2022
Doral Academy
Some College (No Degree) - Business Administration And Management
Saint Vincent College