Summary
Overview
Work History
Education
Skills
Timeline
Generic

Davon Etienne

Winder,GA

Summary

Customer service and technical support professional with experience supporting customers across phone, chat, and email channels. Skilled in troubleshooting, CRM systems, and maintaining high customer satisfaction scores in fast-paced remote environments.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Intuit QuickBooks
04.2025 - Current
  • Provide technical assistance to customers regarding QuickBooks functionality and account issues
  • Resolve customer inquiries efficiently while maintaining high satisfaction ratings
  • Document interactions accurately using internal CRM systems

Chat Support Agent

Intuit TurboTax
01.2025 - 04.2025
  • Assisted customers with tax-related questions via chat support
  • Troubleshot error messages and product issues using multiple internal tools
  • Delivered clear, compliant explanations while adhering to quality standards

Floor Technician

Primero Staffing
03.2024 - 12.2024
  • Maintained cleanliness and sanitation of school facilities
  • Operated floor scrubbers and cleaning equipment safely

E-Support Representative

Harry & David
09.2022 - 02.2023
  • Assisted customers with order issues, account holds, and delivery inquiries
  • Communicated via chat, email, and phone to resolve issues promptly
  • Ensured positive customer experiences during peak seasons

Customer Service Representative

Navient
09.2022 - 02.2023
  • Supported customers enrolled in the ACP/Lifeline programs
  • Handled high-volume inbound calls while navigating multiple systems
  • Maintained accuracy while processing sensitive customer information

Independent Contractor

DoorDash / Uber Eats
04.2021 - 09.2022
  • Delivered food orders while maintaining customer service standards
  • Communicated proactively with customers regarding order status
  • Managed time efficiently to meet delivery expectations

Education

High School Diploma -

South Gwinnett High School

Skills

  • Customer service expertise
  • Effective issue resolution skills
  • Proficient in CRM systems
  • Live chat and phone support
  • Effective troubleshooting abilities
  • Efficient multitasking
  • Order fulfillment
  • POS system management
  • Customer engagement practices

Timeline

Technical Support Representative

Intuit QuickBooks
04.2025 - Current

Chat Support Agent

Intuit TurboTax
01.2025 - 04.2025

Floor Technician

Primero Staffing
03.2024 - 12.2024

E-Support Representative

Harry & David
09.2022 - 02.2023

Customer Service Representative

Navient
09.2022 - 02.2023

Independent Contractor

DoorDash / Uber Eats
04.2021 - 09.2022

High School Diploma -

South Gwinnett High School
Davon Etienne