Davon Hall
Louisville,KY
Summary
Dynamic and goal-oriented professional with a proven track record at Spectrum, excelling in inbound sales and customer service. Skilled in building rapport and leveraging computer skills to boost sales revenue and enhance team performance. Recognized for resolving conflicts with empathy, ensuring customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Call Center Agent, Inbound Sales
Spectrum
01.2025 - Current
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Enhanced team performance by sharing best practices and collaborating on strategies for success.
- Reduced average call handling time by quickly assessing customer needs and providing concise information or solutions as needed.
Customer Service Representative
Teleperformance
04.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Postal Clerk
USPS
11.2020 - 04.2024
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
Education
Business
Central High School
Louisville, KY06.2018
Skills
- Goal oriented
- Computer skills
- Typing speed
- Building rapport
Timeline
Call Center Agent, Inbound Sales
Spectrum
01.2025 - Current
Customer Service Representative
Teleperformance
04.2024 - 11.2024
Postal Clerk
USPS
11.2020 - 04.2024
Business
Central High School
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