Experienced in managing deli operations, staff scheduling, and customer service protocols. Skilled in training teams to deliver exceptional dining experiences, driving operational efficiency, and ensuring compliance with food safety standards.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Call Your Mother Deli
Washington
01.2024 - Current
Managed daily operations, enhancing workflow efficiency in a busy deli environment.
Supervised staff scheduling and training, improving service quality and team effectiveness.
Coordinated inventory management and supply orders, ensuring consistent stock availability.
Implemented customer service protocols to enhance guest satisfaction and dining experience.
Oversaw food safety compliance and sanitation practices within the deli operations.
Provided training, guidance, and support to staff members on proper procedures and policies.
Shop Lead
Call Your Mother Deli
Washington
06.2022 - 12.2023
Monitored daily operations to ensure accuracy and efficiency in the shop; including preparing the shop to open, executing service, closing.
Managed cash handling processes, including deposits.
Coordinated accurate vendor orders daily
Front of House Team Member
Call Your Mother Deli
Washington
09.2021 - 05.2022
Greeted customers warmly, enhancing their dining experience with tailored menu recommendations.
Managed cash register, ensuring accurate and efficient processing of customer transactions.
Trained new team members on front-of-house procedures, promoting adherence to company standards.