Davon Ridgway
Port Edwards,WI
Summary
Dedicated professional seeking to leverage my skills and experience in a dynamic role that demands strong customer service, data collection, and account management abilities.
Overview
8
8
years of professional experience
Work History
Survey Interviewer
ICF International, Inc.
Columbia, SC
03.2022 - Current
- Conduct specified respondent interviews with adherence to protocols
- Maintain neutrality to ensure unbiased and accurate data collection
- Monitor respondents for signs of physical or mental health crises
- Collect data for the Centers for Disease Control and Prevention, Centers for Medicare and Medicaid Services, and various state health departments.
Customer Care Representative
Lands' End
Columbia, SC
09.2021 - 01.2022
- Assisted customers with account management and order processing
- Addressed customer concerns, providing effective solutions
- Cultivated positive customer relationships to promote loyalty and satisfaction.
Call Center Representative
Teleperformance
Columbia, SC
05.2020 - 08.2021
- Provided support for Bank of America’s Consumer Vehicle Lending department
- Assisted customers with auto loans, including payment processing and account updates
- Liaised between dealerships and customers, ensuring smooth communication
- Documented all call interactions, consistently delivering high-quality customer service.
Retail Associate
Bed Bath & Beyond
Flowood, MS
06.2019 - 03.2020
- Operated cash registers and assisted customers both in-store and via phone
- Managed stock and merchandise displays
- Performed store cleaning duties before and after business hours.
Sales Associate
Cost Plus World Market
Columbia, SC
10.2018 - 03.2019
- Stocked merchandise and built in-store furniture displays
- Provided customer service via phone and in-store interactions
- Operated cash registers and maintained store presentation.
Team Member
Michaels
Flowood, MS
09.2017 - 09.2018
- Managed inventory and merchandise stocking
- Assisted customers in-person and over the phone
- Maintained store displays and performed price changes.
Team Member
JOANN Fabrics
Columbia, SC
04.2017 - 07.2017
- Stocked and set up in-store displays, performed inventory checks
- Assisted customers with fabric cutting and other inquiries
- Executed price changes and various store maintenance tasks.
Overnight Stocker
Walmart
Columbia, SC
11.2016 - 03.2017
- Stocked and organized items on shelves and aisles
- Assisted customers with their shopping needs.
Stocker
Amazon Distribution Center
Columbia, SC
08.2016 - 11.2016
- Managed stocking, transporting, and scanning of items
- Performed additional tasks as assigned to support warehouse operations.
Education
High School Diploma -
Ridge View High School
Columbia, SC06.2014
Skills
- Customer Service & Care
- Retail Sales & Merchandising
- Cash Handling & POS Operations
- Account Management & Cold Calling
- Typing & Data Entry
- Commercial Cleaning & Maintenance
Professionalassessments
- Customer Focus & Orientation, Proficient, 08/01/21, Demonstrated responsiveness to customer situations with sensitivity.
- Customer Service, Proficient, 01/01/22, Identified and resolved common customer issues effectively.
- Call Center Customer Service, Proficient, 08/01/21, Showcased strong customer service skills in a call center setting.
Workauthorization
Authorized to work in the US for any employer
References
Available upon request
Timeline
Survey Interviewer
ICF International, Inc.
03.2022 - Current
Customer Care Representative
Lands' End
09.2021 - 01.2022
Call Center Representative
Teleperformance
05.2020 - 08.2021
Retail Associate
Bed Bath & Beyond
06.2019 - 03.2020
Sales Associate
Cost Plus World Market
10.2018 - 03.2019
Team Member
Michaels
09.2017 - 09.2018
Team Member
JOANN Fabrics
04.2017 - 07.2017
Overnight Stocker
Walmart
11.2016 - 03.2017
Stocker
Amazon Distribution Center
08.2016 - 11.2016
High School Diploma -
Ridge View High School