Davontay Vaz
Pawtucket,RI
Summary
Proven achiever with experience at Rhode Island Energy, adept in customer relations and technical skills like soldering/brazing. Excelled as a Sales Associate at Expressions, driving over $300k in sales and fostering repeat business through exceptional support. Maintains up-to-date industry knowledge, ensuring top-notch service and efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Temp Meter Service Rep
Rhode Island Energy
2023.08 - 2024.01
- Perform Off-Cycle meter reading (Pedestrian, soft off-on)
- Perform Physical-offs, ERT changes, Field collections. & Wires down standby.
- Assist CMS personnel as assigned and on two-person assignments as needed.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Sales Associate
Expressions
2020.05 - 2021.08
- Performed all functions regarding receiving, stock, and housekeeping-related tasks.
- Engaged with customers enthusiastically to drive sales.
- Maintained up-to-date product knowledge by participating in product training.
- Sold over $300k of merchandise & top sales associate in the region on various occasions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - TMD/Business
University of Rhode Island
Kingston, RIHVAC Installation And Repair
NETTTS CDL & HVAC-R
Pawtucket, RI06.2025
High School Diploma -
Charles E. Shea High School
Pawtucket, RI06.2020
Skills
Brazing
Soldering
Flaring
Swedging
Pipe Cutting/Fitting
Payment Acceptance
Customer Support
Customer Relations
Database Maintenance
Organization
Certification
EPA Universally Certified, TYPE 1,2,3 all obtained
PJF Gas, Oil and Propane To be obtained within the next 12months
Languages
Cape Verdian Creole
Native or Bilingual
Portuguese
Limited Working
English
Native or Bilingual
Timeline
Temp Meter Service Rep
Rhode Island Energy
2023.08 - 2024.01
Sales Associate
Expressions
2020.05 - 2021.08
No Degree - TMD/Business
University of Rhode Island
HVAC Installation And Repair
NETTTS CDL & HVAC-R
High School Diploma -
Charles E. Shea High School
EPA Universally Certified, TYPE 1,2,3 all obtained
PJF Gas, Oil and Propane To be obtained within the next 12months
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