Dawanee Jean-Francois
Westbury,NY
Summary
Energetic hard-worker with strong communication skills; works well independently or on a team. A flexible employee who enjoys learning new skills and quickly adapts to new environments
Overview
4
4
years of professional experience
Work History
Office Manager
Linden Medical
03.2023 - Current
- Improve team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Enhance customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintain a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Check patient insurance, demographic, and health history to keep information current.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintain current and accurate medical records for patients.
Patient Care Technician - CCHT
Fresenius Dialysis Center
01.2023 - 10.2023
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Performed vascular access cannulation on fistulas, and grafts.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition.
- Set up and operated dialysis machines for patients receiving treatment.
- Administered Heparin, oxygen, and saline as prescribed.
- Responsible for calculating and entry of individual patients’ dialysis machine programming for ultrafiltration (UF) goal; treatment time; Sodium (Na) modeling; and UF modeling as prescribed.
- Collect, label, appropriately prepare and store lab samples according required laboratory specifications.
Newborn Hearing Screener
Hearing Screening Assosiates
12.2021 - 07.2022
- Conducted newborn hearing screenings on infants in nursery and NICU utilizing appropriate procedures and computer technology
- Worked directly with nursing staff, patients, and parents to communicate relevance of hearing screening and early intervention to support positive outcome
- Coordinated post-discharge follow up care
- Provided essential medical record management both electronically and through paper format while abiding all HIPAA laws and regulations
Hostess
El Vez Restaurant
03.2021 - 11.2021
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Health Professions
Temple University
Philadelphia, PA12.2022
Skills
- Hearing test administration
- HIPAA Guidelines
- Electronic Medical Records
- Interactive Communication Skills
- Intravenous Cannulation
- Phlebotomy
- Machine Operations
- Direct Patient Care
- CPR
- Basic Life Support
Timeline
Office Manager
Linden Medical
03.2023 - Current
Patient Care Technician - CCHT
Fresenius Dialysis Center
01.2023 - 10.2023
Newborn Hearing Screener
Hearing Screening Assosiates
12.2021 - 07.2022
Hostess
El Vez Restaurant
03.2021 - 11.2021
Bachelor of Science - Health Professions
Temple University
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