Lakeshia Jones
Rochester,NY
Summary
Compassionate Medical Assistant with extensive experience at Rochester Regional Health System, skilled in HIPAA compliance and patient scheduling. Proven track record of enhancing clinic efficiency and patient satisfaction through effective clinical documentation and service excellence. Committed to delivering high-quality care while maintaining professionalism and ethics in all interactions.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Rochester Regional Health System- Linden Medical
08.2025 - Current
- Assisted physicians with patient examinations and procedures to ensure efficient workflow.
- Prepared examination rooms by sterilizing equipment and arranging necessary supplies for patient visits.
- Managed scheduling of appointments, optimizing clinic efficiency and reducing wait times for patients.
- Maintained accurate electronic health records (EHR), ensuring compliance with privacy regulations and data integrity.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Patient Care Technician
University of Rochester, Strong Memorial Hospital
03.2015 - 08.2024
- Assisted nursing staff in monitoring patient vital signs and reporting changes in condition.
- Provided direct patient care, including bathing, feeding, and mobility assistance.
- Maintained accurate patient records and documentation in electronic health systems.
- Trained new staff on proper patient handling techniques and hospital protocols.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced stress for patients and families through effective communication and empathetic support.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
Lead Food Service Worker
University of Rochester, Strong Memorial Hospital
09.2011 - 03.2015
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff on food preparation techniques and customer service standards.
- Implemented process improvements to enhance efficiency in food production and distribution.
- Coordinated inventory management, reducing waste through effective stock rotation practices.
- Reduced food waste by implementing portion control measures, accurately tracking inventory levels, and adjusting orders accordingly.
- Conducted regular quality control checks to ensure adherence to nutritional guidelines and presentation standards.
- Increased overall kitchen efficiency by regularly maintaining equipment, streamlining processes, and delegating tasks effectively.
- Boosted employee morale and productivity by fostering a positive work atmosphere and recognizing individual accomplishments.
- Contributed to successful catering events by coordinating logistics, preparing high-quality dishes, and delivering excellent customer service.
Education
High School Diploma -
John Marshall High School
Rochester, NY06-1993
Skills
- HIPAA compliance
- Patient scheduling
- Service excellence
- Medical terminology knowledge
- Clinical documentation
- Patient-focused care
- Electronic medical records
- Compassionate
- Professionalism and ethics
- Vital signs monitoring
- Direct patient care
- Phlebotomy
- Reliable team player
- Procedure assistance
- Maintaining confidentiality
- Compassionate caregiver
Timeline
Medical Assistant
Rochester Regional Health System- Linden Medical
08.2025 - Current
Patient Care Technician
University of Rochester, Strong Memorial Hospital
03.2015 - 08.2024
Lead Food Service Worker
University of Rochester, Strong Memorial Hospital
09.2011 - 03.2015
High School Diploma -
John Marshall High School