Dawanna Crowley
Arlington,TX
Summary
Detail-oriented management professional with 15 years of experience in restaurant management, including shift management and supervising experience. Skilled in food safety, customer service, and inventory management. Proven ability to optimize warehouse operations and implement quality control measures.
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Taco Bell
Grand Prairie, TX
08.2022 - Current
- Oversaw daily operations, including scheduling, inventory management, and customer service functions.
- Facilitated training and mentorship programs for staff on customer service best practices and product knowledge.
- Evaluated sales data to uncover trends and enhance inventory management strategies.
- Partnered with upper management to optimize store processes and enhance operational performance.
- Addressed customer complaints with efficiency, fostering enhanced satisfaction and loyalty.
- Oversaw opening and closing procedures while implementing recommendations to optimize daily operations.
- Facilitated recruitment, training, and onboarding of staff associates to ensure compliance with company policies and procedures.
- Ensured accuracy of inventory counts by verifying compliance with monthly tolerance levels.
- Optimized employee shift scheduling based on customer traffic patterns and individual strengths.
Shipping and Receiving Clerk
Macy's
Dallas, TX
10.2021 - 03.2023
- Received and inspected incoming shipments, verifying accuracy of contents and ensuring proper documentation
- Implemented quality control measures to ensure that all products met company standards before shipment
- Optimized warehouse layout for improved efficiency in receiving/shipping operations
Inventory Manager
WIS International
Shreveport, LA
05.2014 - 09.2021
- Managed and maintained accurate inventory records for a high-volume retail store
- Conducted regular audits to identify discrepancies and implement corrective measures
- Developed and implemented inventory control procedures to minimize loss and maximize efficiency
- Utilized inventory management software to track product movement, monitor stock levels, and generate reports
Education
High school diploma - undefined
Huntington High School
Shreveport, LA05.2004
Skills
Food Preparation
Merchandising
Shift Management
Management
Leadership
Restaurant Management
Assistant Manager Experience
Supervising Experience
Cash Handling
Food Service
Materials Handling
Food Safety
Inventory Control
Certification
ServSafe
Timeline
Assistant General Manager
Taco Bell
08.2022 - Current
Shipping and Receiving Clerk
Macy's
10.2021 - 03.2023
Inventory Manager
WIS International
05.2014 - 09.2021
High school diploma - undefined
Huntington High School