Dawaris Rosa-Bonilla
Syracuse
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
15
15
years of professional experience
Work History
Sales Associate
Windsor Fashions
Syracuse
04.2026 - Current
- Guided customers in product selection, delivering personalized recommendations to enhance their shopping experience.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to create a positive shopping experience for customers.
- Managed inventory levels, restocked merchandise, and organized backroom storage.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and loyalty.
- Demonstrated new arrivals and promotions to engage customers and boost product awareness.
- Trained new sales associates on store policies and customer service practices.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Salad Maker
Cheesecake Factory Inc
Syracuse
05.2023 - 03.2024
- Prepared fresh salads according to specific recipes and presentation standards.
- Maintained cleanliness and organization of the salad preparation area.
- Collaborated with kitchen staff to ensure timely meal service.
- Monitored ingredient freshness and communicated inventory needs to management.
- Followed food safety regulations while handling and storing ingredients.
- Assisted in training new team members on salad preparation techniques.
- Engaged with customers to enhance their dining experience and receive feedback.
- Trained new employees on how to assemble different types of salads correctly.
- Diced, chopped, and shredded fresh vegetables for salads.
- Prepared dressings and sauces for salads as per customers' requests.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Stored food in designated containers and storage areas to prevent spoilage.
- Adhered to all safety regulations while preparing food items.
- Kept records of amounts of food used during shift.
- Served prepared salads at counters or buffet tables following established portion control procedures.
Teachers Assistant
Erie County OCE Boces
Dunkirk
07.2022 - 08.2023
- Assisted teachers in preparing classroom materials and resources.
- Supported students with learning activities and individual educational plans.
- Coordinated with staff to implement educational programs and lesson plans.
- Helped maintain accurate student records and documentation for assessments.
- Participated in professional development workshops to enhance teaching strategies.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Organized student performance and enrichment activities to facilitate learning.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Graded assignments and tests and documented results into filing systems.
- Assisted in planning and implementing lesson plans in accordance with state curriculum standards.
- Utilized educational technology to enhance classroom learning.
Personal Care Assistant
Veture Forthe
Dunkirk
10.2018 - 09.2021
- Assisted clients with daily living activities and personal hygiene tasks
- Administered medications and ensured proper usage according to care plans
- Communicated effectively with healthcare professionals and family members
- Documented client progress and changes in health status accurately
- Developed personalized care plans that meet individual client needs
- Coordinated transportation for medical appointments and social activities
- Provided companionship and emotional support to enhance client well-being
- Maintained cleanliness and organization of client living spaces
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided ongoing compassionate patient care for each client.
Perfume sales Associate
Macys
Syracuse
05.2018 - 08.2018
- Maintained merchandise presentation standards on the sales floor.
- Processed transactions accurately at the cash register.
- Assisted customers with product selection and inquiries.
- Educated customers about promotions and loyalty programs.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Prep Cook
P.F Changs
Syracuse
11.2014 - 03.2017
- Prepared ingredients for daily menu items following recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workstations and food storage areas.
- Assisted chefs in cooking processes, ensuring timely preparation of dishes during service.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Operated kitchen equipment, including slicers, ovens, and mixers, adhering to safety protocols.
- Collaborated with team members to ensure efficient workflow during peak service hours.
- Conducted regular checks on food quality and freshness before use in meal preparation.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Checked freshness of food and ingredients prior to use.
- Measured ingredients accurately using measuring cups and spoons.
- Followed recipes to prepare meals according to customer specifications.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
Maintenance Technician
Cny Works
Syracuse
06.2011 - 10.2014
- Conducted routine inspections of facilities to identify maintenance needs.
- Maintained tools and equipment to ensure proper functionality and safety.
- Collaborated with team members to address urgent repair requests efficiently.
- Documented maintenance activities for compliance and record-keeping purposes.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
Education
High School Diploma -
OCE Boces
Dunkirk, NY06-2019
Skills
- Team collaboration
- Inventory management
- Product knowledge
- Point-of-sale operations
- Visual merchandising
- Customer service
- Time management
- Attention to detail
- Problem solving
- Emotional intelligence
- Conflict resolution
- Adaptability
- Product recommendations
- Friendly and outgoing
- Financial records analysis
- Goal tracking
- Excellent people skills
- Meeting deadlines
- Financial records oversight
- Product demonstrations
- Outgoing personality
- Payment processing
- Excellent communication skills
- Client service
- Guest relations
- Strategic planning
- Dispute mediation
- Cash handling accuracy
- Multi-tasking strength
- Problem-solving skills
- Dining area maintenance
- Service oriented
- Listening skills
- Reliable and punctual
- Building rapport
- Positive and professional
- Sales forecasting
- Upselling
- Cash handling
- Verbal and written communication
- Customer engagement
- Policy and procedure adherence
Languages
English
Professional
Spanish
Professional
Portuguese
Limited
Timeline
Sales Associate
Windsor Fashions
04.2026 - Current
Salad Maker
Cheesecake Factory Inc
05.2023 - 03.2024
Teachers Assistant
Erie County OCE Boces
07.2022 - 08.2023
Personal Care Assistant
Veture Forthe
10.2018 - 09.2021
Perfume sales Associate
Macys
05.2018 - 08.2018
Prep Cook
P.F Changs
11.2014 - 03.2017
Maintenance Technician
Cny Works
06.2011 - 10.2014
High School Diploma -
OCE Boces