Adept at fostering customer relationships and enhancing operational efficiency, I leveraged my attention to detail and teamwork skills at Amazon to significantly improve delivery satisfaction. My background spans roles from security to sales, where I consistently prioritized safety and service, demonstrating a reliable and positive approach to all tasks.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon
10.2024 - Current
Used handheld devices to track and confirm delivery status.
Ensured customer satisfaction by providing friendly service during deliveries.
Loaded and unloaded packages carefully, maintaining product integrity.
Navigated local streets to ensure timely delivery of goods.
Delivered packages on time by planning optimal delivery routes.
Delivered packages to customer doorsteps and business offices.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Sales Associate/Stock Associate
Footlocker
06.2022 - 10.2024
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Bus Aide
WNY Bus Company
11.2022 - 06.2023
Helped students with physical and mental disabilities to board, disembark and ride bus.
Supervised students and maintained discipline on bus to reduce driver distraction.
Liaised with bus driver to conduct emergency evacuation drills.
Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
Assisted special needs students with self-care to maintain proper hygiene while in transit.
Operated lift and secured wheelchair to maximize student safety and stability.
Built and maintained positive relationships with teachers, students and parents.
Security Guard
Allied Universal Security Services
11.2020 - 11.2022
Collaborated with local law enforcement when necessary to enhance security measures.
Reported incidents and hazards to management for appropriate action.
Documented daily activities and observations to maintain accurate records.
Conducted regular patrols to deter and detect any suspicious activities.
Responded to alarms and emergencies to maintain order and safety.
Inspected and secured entry points to prevent unauthorized access.
Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Completed full building and grounds patrols to spot and investigate concerns.
Checked and verified photo identification prior to granting facility access.
Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Amazon Packer
Amazon
09.2020 - 11.2020
Loaded boxes onto pallets for shipment.
Inspected products for quality before packing.
Operated packing equipment with care.
Packed items securely for safe transport.
Labeled packages clearly for easy identification.
Maintained a clean and organized work environment, promoting safety and productivity.
Sales Associate
Modells Sporting Goods
06.2020 - 08.2020
Assist customers with their shopping needs as well as complete assigned tasks to keep the store looking clean and organized.