Dawit Estwick
Washington
Summary
Strong team leader with 10+ years of customer service experience and communication skills with the passion to motivate others to achieve their goals. I possess the knowledge and abilities to increase sales, train empolyees, and showcase what it means to be a model example of high level professionalism. I am a fast learner whose had the opportunity to train 20+ individuals to excel and go above and beyond to earn themselves better opportunities. I enjoy contributing valuable insight on ways to build a good rapport and how to demonstrate what it means to be team oriented and productive.
Overview
10
10
years of professional experience
Work History
Team Leader
Chick-fil-A
Washington
06.2022 - Current
- Greeted customers politely and assisted with any questions or concerns about products and orders to ensure they were satisfied and coming back
- Processed customers sales transactions in the form of cash, credit, or gift cards and issued change, or refunds
- Organized and adjusted various orders within the POS System as well as made catering invoices and print outs and time sheets
- Prepped fruits, vegetables, meats, and dairy products and labeled them by dates to maintain freshness and keep food waste cost down to a minimum
Shift Leader
Panera Bread
Washington
10.2018 - 02.2022
- Greeted customers politely and assisted with any questions or concerns about products and orders to ensure they were satisfied and coming back
- Processed customers sales transactions in the form of cash, credit, or gift cards and issued change, or refunds
- Organized and adjusted various orders within the POS System as well as made catering invoices and print outs and time sheets
- Prepped fruits, vegetables, meats, and dairy products and labeled them by dates to maintain freshness and keep food waste cost down to a minimum
Cashier/Customer Service Clerk
Harris Teeter
Washington
01.2016 - 09.2018
- Greeted shoppers politely and assisted with locating and finding specific products and sections of the store
- Received payments by cash or credit and other forms of payment and issued receipts for change, or refunds for purchases and returns
- Stocked merchandise and marked products that were damaged or near their expiration date for inventory records
- Assisted with new shipment truck loads of incoming items and storage of boxes or crates of fresh produce and various other products
Intern
Department of Employment Services
Washington
07.2015 - 12.2015
- Answered questions or concerns and took messages via phone or email
- Scanned documents and made copies to be filed and updated in the system
- Organized and maintained new resident files by name, date, and year
- Monitored and updated employment Information and documented any changes to employment statuses
- Reviewed and documented regulation data forms of numerous case files
Education
High School Diploma -
National Collegiate Prep Charter HS
Skills
- Work Planning and Prioritization
- Supervising experience
- Restaurant experience
- Communication skills
- Organizational skills
- Teamwork and collaboration
- Employee training
- Cash Handling
Timeline
Team Leader
Chick-fil-A
06.2022 - Current
Shift Leader
Panera Bread
10.2018 - 02.2022
Cashier/Customer Service Clerk
Harris Teeter
01.2016 - 09.2018
Intern
Department of Employment Services
07.2015 - 12.2015
High School Diploma -
National Collegiate Prep Charter HS