Dawit Hailemichael

Customer Service Representative, 12/2023 to Present Swissport-Emirates Airlines - Seatac, WA

• Maintained a high level of professionalism when dealing with difficult customers.

• Handled customer complaints and inquiries in a courteous and efficient

manner.

• Provided exceptional customer service to ensure customer satisfaction.

• Demonstrated excellent communication skills, both verbal and written in order to effectively interact with customers.

• Identified and assessed customers' needs to achieve satisfaction.

• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Resolved passenger issues with empathetic communication and effective problem-solving techniques.
• Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Well trained and assist that who are completely immobile and require a wheelchair to get to and from their seat .