Dawn Alonzo
Lumberton,NC
Summary
Dynamic professional with extensive experience in case management and crisis intervention. Proven track record in developing individualized care and employment plans, effectively coordinating multidisciplinary teams, and empowering clients to achieve their goals. Skilled in navigating complex social services while fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Community Support Team QP
Southeastern Integrated Care
Lumberton, North Carolina
07.2024 - Current
- Developed and implemented individualized care plans for diverse populations.
- Collaborated with multidisciplinary teams to coordinate care and resources.
- Developed individualized service plans with clients to address their identified goals.
- Educated clients on available social services and community resources.
Tailored Care Manager
Broadstep
Lumberton, NC
12.2022 - 07.2024
- Provide tailored care management services to adults and children Monitor, link and coordinate appropriate services based on needs.
- Engage with members various mental health, substance usage, and physical health providers.
ACTT Employment Specialist QP
Broadstep
Lumberton, North Carolina
01.2022 - 12.2022
- Developed individualized employment plans for clients with diverse needs.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Managed rolling caseload of clients and maintained impeccable documentation.
Supported Employment Specialist
ServiceSource, Inc
Fayetteville, USA
11.2020 - 01.2022
- Assisted adult members with mental health/ substance usage/ IDD diagnosis in obtaining and maintaining gainful employment.
- Developed tailored employment plans for individuals with disabilities.
Foster Care Case Manager
Life Opportunities
Red Springs, USA
03.2020 - 11.2020
- Managed foster care placement for children with mental health, IDD and substance usage diagnosis.
- Collaborated with social workers, therapists, and educators to support children.
- Maintained detailed case records and documentation for compliance purposes.
Intensive In-Home Qualified Professional
Coastal Southeastern United Care
Lumberton, USA
10.2018 - 03.2020
- Delivered Intensive In Home services to children with mental health, IDD and substance usage diagnosis.
- Provided crisis intervention and conflict resolution in high-stress situations.
Supported Employment Specialist
Monarch NC
Lumberton, USA
12.2014 - 06.2018
- Assisted adult members with mental health, IDD and substance usage diagnosis in obtaining and maintaining employment.
- Coordinated with vocational rehabilitation services for resource access.
- Advocated for clients' needs within the community and workplace settings.
Education
Bachelor's degree - Psychology
Fayetteville State University
Fayetteville, NC05-2007
Skills
- Case Management
- Crisis Intervention
- Social Work
- Individualized service planning
- Time management
- Effective communication
Timeline
Community Support Team QP
Southeastern Integrated Care
07.2024 - Current
Tailored Care Manager
Broadstep
12.2022 - 07.2024
ACTT Employment Specialist QP
Broadstep
01.2022 - 12.2022
Supported Employment Specialist
ServiceSource, Inc
11.2020 - 01.2022
Foster Care Case Manager
Life Opportunities
03.2020 - 11.2020
Intensive In-Home Qualified Professional
Coastal Southeastern United Care
10.2018 - 03.2020
Supported Employment Specialist
Monarch NC
12.2014 - 06.2018
Bachelor's degree - Psychology
Fayetteville State University