Hasli Cruz
San Diego,CA
Summary
Accomplished Community Support Case Manager with a proven track record at Serene Health, enhancing client satisfaction through expert case management and crisis intervention. Skilled in documentation and reporting, with a strong foundation in teamwork and collaboration. Demonstrates adaptability and professionalism, significantly improving client access to community resources and support services. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
4
4
years of professional experience
Work History
Community Support Case Manager
Serene Health
12.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Caregiver
Family Pietanza
03.2023 - 04.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Ambassador
Amazon
02.2022 - 12.2023
- Assisted team with operational policies and procedures to drive services.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Facilitated high-level visits, ensuring smooth execution of logistics and protocol.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Supported public relations managers with writing, researching and preparation of materials
Cashier
99 Cents Only
02.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma - Business Office Administration
UEI College
Chula Vista, CA11.2022
Diploma -
El Camino High School
Oceanside, CA06.2020
Skills
- Problem-Solving
- Case Management
- Organization and Multitasking
- Documentation And Reporting
- Decision-Making
- Email and Telephone Etiquette
- Client Advocacy
- Community Resources
- Case Planning
- Community Outreach
- MS Office
- Case Management Tracking
- Case Needs Assessment
- Intervention Plans
- Time Management
- Active Listening
- Multitasking Abilities
- Teamwork and Collaboration
- Multitasking
- Organizational Skills
- Certified in CPR/AED
- Problem-solving abilities
- Adaptability and Flexibility
- Goal Setting
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Family Pietanza
03.2023 - 04.2024
Community Support Case Manager
Serene Health
12.2022 - Current
Ambassador
Amazon
02.2022 - 12.2023
Cashier
99 Cents Only
02.2021 - 07.2021
Diploma - Business Office Administration
UEI College
Diploma -
El Camino High School
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