Dawn Baker
Woodstock,VA
Summary
Meticulous Attendance Clerk in charge of large attendance datasets, maintaining and tracking delinquency trends for 1,000+person student body. Proficient in online attendance tracking and management protocol, handling sensitive personal documents and details pertaining to student circumstances with discretion. Personable and empathetic liaison with approachable demeanor when making calls to parents regarding attendance-related concerns.
Overview
23
23
years of professional experience
Work History
Attendance Officer
Shenandoah County Public Schools
08.2016 - Current
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Input daily attendance information into office database for 1,000+student school.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Accessed and used computer software applications to update and maintain records.
- Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
- Called parents and guardians to inquire about late or truant students.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
Patient Access Specialist
Valley Health System
08.2000 - 06.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Providing excellent customer service by promptly answering patient inquiries.
Education
Associate of Science - Secretarial Science
Dominion Business School
Harrisonburg, VA05.1990
Skills
- Client Service
- Advanced Excel Spreadsheet Functions
- Employee Timesheet Processing
- Student Account Oversight
- Student Database Management
- Parental and Guardian Assistance
- Daily Reports
- School Administration
Timeline
Attendance Officer
Shenandoah County Public Schools
08.2016 - Current
Patient Access Specialist
Valley Health System
08.2000 - 06.2016
Associate of Science - Secretarial Science
Dominion Business School