Dawn Bellamy

• Facilitated inbound and outbound communications via phone, chat, and email to provide timely assistance to policyholders.
• Provided customer support by addressing inquiries about policy details, coverage, and insurance products to enhance customer understanding.
• Transaction Processing: Updating account information, processing payments, and managing billing issues.
• Assisted customers with initial claims support, guiding them through the claims process to promote a seamless experience.
• System Documentation: Accurately documenting all customer interactions within Progressive’s proprietary CRM and computer systems.
• Compliance: Adhering to insurance regulations and company protocols

• Asurion's call center operations in Orlando, FL (often partnering with Verizon) focus on providing technical support, customer care, and insurance claim services to help customers "stay connected" and resolve technical issues with their devices
• Evaluate, troubleshoot, and solve technical issues for Verizon customers, focusing on device functionality.

Provide customer service over the phone, explaining device capabilities and wireless data products.

• Handled incoming alarm calls and verified alarm activity through outgoing calls, dispatched authorities, and notified responsible parties.
• Provided alarm reset instructions and basic troubleshooting to customers during outbound and inbound alarm calls, enhancing customer support.
• Documented alarm handling procedures in alarm screens with attention to detail, ensuring accurate records for future reference.
• Completing alarm processing in accordance with departmental procedures.

● Provides tech support for commercial software customers’ hospitality services as well provides Level 1 & 2 support via phone.

● TeamViewer or email to end users and our sales channel throughout North America. ● Provides product training with customers using webex and BOMGAR.

● Ensures that technical support enquiries are handled quickly and proactively via telephone or customer dial in or by progression to Systems technician call out.

● Works with the systems technicians to effectively solve problems in the field

● Booking and recording of all technical support inquiries and resolution via CRM ● Support integration interfaces to 3rd party applications e.g. Access Control, Active Directory, ● HR (certified integrations include Lenel OnGuard, Micros, 3700 and 9700, AMAG Symmetry). ● Support Microsoft SQL Server and application databases. Oracle and MySQL databases depending on specific application.

writing code, completing programming projects, and testing and debugging. You will collaborate with cross-functional teams to develop and deliver software solutions that meet real-world needs