Rebecca Swain
Branch,AR
Summary
Motivated individual with 15+ years of trucking industry knowledge. I specialize in working in fast paced, high stress environments. Always ready and willing to pitch in and perform above expectations.
Overview
18
18
years of professional experience
Work History
Revenue Services Specialist-Remote
USA Truck Inc.
Van Buren, AR
11.2021 - Current
- Prompt communication with customers to resolve disputes while ensuring the receipt of payments in a timely manner.
- Partner with Cash, Operations, Brokerage, and Sales to continuously improve accuracy and efficiency for revenue related issues.
- Timely and accurate audit and adjustments of all short/over payments received by customers.
- Minimize past due invoice and revenue adjustments.
- Determine and correct root cause of all disputes, overpayments and underpayments.
Carrier Sales Coordinator
ArcBest
Fort Smith, AR
06.2018 - 10.2021
- Quickly search for third-party carriers to service our customer's current freight needs.
- Negotiate with carriers to arrive at a fair rate.
- Monitor load movement by keeping in contact with drivers and customers to ensure load arrives on time.
Senior Carrier Relations Specialist
USA Truck
Van Buren, AR
01.2017 - 12.2017
- Accurately and expeditiously process potential third-party carriers through our carrier selection process in an effort to maintain customer service while providing protection to the company.
- Effectively communicate with USAT Logistics team members during the carrier selection process to facilitate high level of customer service.
- Maintenance of qualified third-party carrier files.
- Make approval decisions regarding new and existing third-party carriers.
Carrier Relations Coordinator
USA Truck
Van Buren, AR
06.2016 - 12.2016
- Effectively explain and market USA Truck's programs and opportunities to existing and prospective carriers.
- Gather and distribute carrier freight needs to SCS Account Managers and Branch Managers based upon their core competences and customer portfolios.
- Achieve procurement goals derived from the SCS gross profit operating plan.
- Assist carriers who experience issues with USA Truck; such as payment issues.
- Assist in the vetting and approval of prospective carriers.
- Manage special projects related to Carrier Relations/Administration.
Carrier Relations Specialist
USA Truck
Van Buren, AR
09.2008 - 05.2016
- Work closely with the client managers in order to notify them promptly of any foreseeable issues regarding the carrier setup process.
- Update and maintain all active carrier files.
- Thoroughly review all third-party carriers' insurance, safety and industry records.
- Gather and save all necessary billing paperwork so that USAT may collect funds from our customers.
Dedicated Customer Service Clerk
USA Truck
Van Buren, AR
04.2008 - 09.2008
- Correctly and efficiently build all loads into our company database.
- Scheduled pickup and delivery times for a Dedicated customer.
Processor, Driver Recruiting
USA Truck
Van Buren, AR
09.2006 - 04.2008
- Build relationships within the industry to secure past employment verifications.
- Complete Drug and Alcohol verification within the last 3 years.
- Verify up to 10 years of prior work history for all applicants.
- Ensured new drivers met both DOT and company regulations and requirements.
Education
High School Diploma -
Lavaca High School
Lavaca, AR05.2006
Skills
- Customer Service
- Attention to Detail
- Customer Relationship Management
- Excellent Communication
- Multitasking and Organization
- Conflict Resolution
Timeline
Revenue Services Specialist-Remote
USA Truck Inc.
11.2021 - Current
Carrier Sales Coordinator
ArcBest
06.2018 - 10.2021
Senior Carrier Relations Specialist
USA Truck
01.2017 - 12.2017
Carrier Relations Coordinator
USA Truck
06.2016 - 12.2016
Carrier Relations Specialist
USA Truck
09.2008 - 05.2016
Dedicated Customer Service Clerk
USA Truck
04.2008 - 09.2008
Processor, Driver Recruiting
USA Truck
09.2006 - 04.2008
High School Diploma -
Lavaca High School
Similar Profiles
Umar YaseenUmar Yaseen
Data Analyst at Usa Truck IncData Analyst at Usa Truck Inc
Natasha OwensNatasha Owens
Driver at Usa Truck IncDriver at Usa Truck Inc
Kaycee KennedyKaycee Kennedy
Enterprise Pricing Manager at USA Truck/DB SchenkerEnterprise Pricing Manager at USA Truck/DB Schenker
Candice DunnCandice Dunn
Paraprofessional at Charleston Elementary SchoolParaprofessional at Charleston Elementary School
Jason ONealJason ONeal
General Labor at Turkey Knob RanchGeneral Labor at Turkey Knob Ranch