Motivated individual with 15+ years of trucking industry knowledge. I specialize in working in fast paced, high stress environments. Always ready and willing to pitch in and perform above expectations.
Overview
18
18
years of professional experience
Work History
Revenue Services Specialist-Remote
USA Truck Inc.
Van Buren, AR
11.2021 - Current
Prompt communication with customers to resolve disputes while ensuring the receipt of payments in a timely manner.
Partner with Cash, Operations, Brokerage, and Sales to continuously improve accuracy and efficiency for revenue related issues.
Timely and accurate audit and adjustments of all short/over payments received by customers.
Minimize past due invoice and revenue adjustments.
Determine and correct root cause of all disputes, overpayments and underpayments.
Carrier Sales Coordinator
ArcBest
Fort Smith, AR
06.2018 - 10.2021
Quickly search for third-party carriers to service our customer's current freight needs.
Negotiate with carriers to arrive at a fair rate.
Monitor load movement by keeping in contact with drivers and customers to ensure load arrives on time.
Senior Carrier Relations Specialist
USA Truck
Van Buren, AR
01.2017 - 12.2017
Accurately and expeditiously process potential third-party carriers through our carrier selection process in an effort to maintain customer service while providing protection to the company.
Effectively communicate with USAT Logistics team members during the carrier selection process to facilitate high level of customer service.
Maintenance of qualified third-party carrier files.
Make approval decisions regarding new and existing third-party carriers.
Carrier Relations Coordinator
USA Truck
Van Buren, AR
06.2016 - 12.2016
Effectively explain and market USA Truck's programs and opportunities to existing and prospective carriers.
Gather and distribute carrier freight needs to SCS Account Managers and Branch Managers based upon their core competences and customer portfolios.
Achieve procurement goals derived from the SCS gross profit operating plan.
Assist carriers who experience issues with USA Truck; such as payment issues.
Assist in the vetting and approval of prospective carriers.
Manage special projects related to Carrier Relations/Administration.
Carrier Relations Specialist
USA Truck
Van Buren, AR
09.2008 - 05.2016
Work closely with the client managers in order to notify them promptly of any foreseeable issues regarding the carrier setup process.
Update and maintain all active carrier files.
Thoroughly review all third-party carriers' insurance, safety and industry records.
Gather and save all necessary billing paperwork so that USAT may collect funds from our customers.
Dedicated Customer Service Clerk
USA Truck
Van Buren, AR
04.2008 - 09.2008
Correctly and efficiently build all loads into our company database.
Scheduled pickup and delivery times for a Dedicated customer.
Processor, Driver Recruiting
USA Truck
Van Buren, AR
09.2006 - 04.2008
Build relationships within the industry to secure past employment verifications.
Complete Drug and Alcohol verification within the last 3 years.
Verify up to 10 years of prior work history for all applicants.
Ensured new drivers met both DOT and company regulations and requirements.
<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform