Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Dawn Blanton

Rancho Cordova,CA

Summary

Dynamic Customer Service Representative with proven expertise at Cigna in claims processing and benefits analysis. Skilled in patient coordination and appointment scheduling, I excel in optimizing workflows and enhancing customer relations. My strong communication skills and critical thinking abilities ensure effective problem resolution and high satisfaction rates.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Cigna
10.2015 - 08.2021

Answered heavy phones, assisted dental providers and patients with the following.

Breakdown of benefits, claim status, id cards and referrals

Customer Service Representative

Delta Dental
05.2004 - 2008

Answered heavy phones helping dental offices and patients with their benefits and eligibility.

Front Office/ Surgery Coordinator

Dr. Gomez DDS
02.2000 - 05.2004

Pulled and filed charts, answered phones, made appointments, treatment plans and statements. For the surgeries I made sure all copays were collected, consent forms were signed and faxed over to the surgery center, obtained preauthorizations for anesthesia and facility fee from the medical insurance and the dental work from the dental insurance

Education

Certificate of Dental Assisting - Dental Assisting

Western Career College
Carmichael, CA
07.1986

Skills

  • Customer service management

  • Appointment scheduling
  • Patient coordination
  • Insurance verification
  • Treatment plans

  • Front office operations
  • Preauthorization procedures
  • Copay collection
  • Chart management
  • Referral processing
  • Electronic health records (EHR)







  • Computer proficiency

  • Payment processing

  • Scheduling

Additional Information

I cared for a sick family member during the time between working at delta dental and Cigna

Timeline

Customer Service Representative

Cigna
10.2015 - 08.2021

Customer Service Representative

Delta Dental
05.2004 - 2008

Front Office/ Surgery Coordinator

Dr. Gomez DDS
02.2000 - 05.2004

Certificate of Dental Assisting - Dental Assisting

Western Career College
Dawn Blanton