
Dynamic Customer Service Representative with proven expertise at Cigna in claims processing and benefits analysis. Skilled in patient coordination and appointment scheduling, I excel in optimizing workflows and enhancing customer relations. My strong communication skills and critical thinking abilities ensure effective problem resolution and high satisfaction rates.
Answered heavy phones, assisted dental providers and patients with the following.
Breakdown of benefits, claim status, id cards and referrals
Answered heavy phones helping dental offices and patients with their benefits and eligibility.
Pulled and filed charts, answered phones, made appointments, treatment plans and statements. For the surgeries I made sure all copays were collected, consent forms were signed and faxed over to the surgery center, obtained preauthorizations for anesthesia and facility fee from the medical insurance and the dental work from the dental insurance
I cared for a sick family member during the time between working at delta dental and Cigna