Dawn Blowers
Lansing,MI
Summary
Healthcare administration professional with experience in medical billing, provider enrollment, and insurance follow-up. Coordinates cross-department workflows and maintains accurate records. Ensures clear communication, compliance, and efficient office operations.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Billing / Administrative Services Supervisor
Advanced Rheumatology, PC
Okemos, MI
06.2012 - Current
- Supported insurance verification, prior authorization follow-up, and claims assistance tasks.
- Communicated with insurance carriers to complete provider enrollment and maintain billing access.
- Processed enrollments for Medicaid, Medicare, and private insurance plans.
- Handled customer communication, including inquiries, meeting requests, and billing questions, while providing strong care.
- Resolved customer complaints in calm, professional manner.
- Completed operational tasks to strengthen support for senior management.
- Suggested improvements for administrative service operations.
- Worked with multiple departments to support efficient office operations.
- Served as liaison for work unit during meetings and conferences regarding requests and complaints.
- Monitored expiration dates for licenses, DEA registrations, and professional attestations.
- Worked with physicians to complete hospital applications on time.
- Maintained provider database with contact details and licensure expiration dates.
- Managed confidential files related to provider credentials.
- Responded to verification inquiries from other healthcare organizations and insurance companies.
Billing Specialist
Justus J. Fiechtner, MD, PC
Lansing, MI
08.2000 - 06.2012
- Processed patient and insurance billing for private medical practice accounts.
- Ensured accuracy and completeness of insurance claims to facilitate prompt processing.
- Followed up on unpaid balances with patients and carriers.
- Supported billing workflow with physician office staff.
- Corrected billing discrepancies and processed refunds to uphold financial integrity.
- Worked with patients to set up payment arrangements when needed.
- Tracked collections, adjustments, and denials to maintain accurate financial records.
- Monitored accounts receivable activity to support timely invoice payment.
- Reviewed billing statements for correct diagnostic codes and identified coding issues.
- Attended workshops, seminars, and training classes to stay current on industry updates and federal regulations.
Education
Associate of Arts - Medical Billing And Coding
Lansing Community College
Lansing, MI12-2011
Skills
- Medical billing and claims processing
- Insurance verification
- Customer service excellence
- Credentialing management
- Dispute resolution
- Financial assistance facilitation
Certification
- CRHC Certification through the AAPC
Timeline
Billing / Administrative Services Supervisor
Advanced Rheumatology, PC
06.2012 - Current
Billing Specialist
Justus J. Fiechtner, MD, PC
08.2000 - 06.2012
Associate of Arts - Medical Billing And Coding
Lansing Community College