Dawn Boddy
Columbus,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction with compassion, empathy and professionalism. Articulate and energetic with exemplary passion for developing relationships and cultivating partnerships.
Overview
4
4
years of professional experience
Work History
Bartender
City Tavern
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Customer service expert.
Cashier
Mobil Gas Station
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Catering Assistant
Rudy's Corporate Dining
03.2022 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Inspected catering equipment and utensils regularly to manage wear and tear.
Owner/Operator
An Open Mind
01.2020 - Current
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Proficient in MS Office and Google Suite
- Accounts payable and accounts receivable
Education
East Detroit High School
Eastpointe, MIRed Cross
Port HuronSkills
- Microsoft Office
- Administrative and Office Support
- Issue and Complaint Resolution
- Invoice Preparation and Processing
- Administrative Duties
- Collaborative Environments
Timeline
Catering Assistant
Rudy's Corporate Dining
03.2022 - Current
Owner/Operator
An Open Mind
01.2020 - Current
Bartender
City Tavern
Cashier
Mobil Gas Station
East Detroit High School
Red Cross
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