Dawn Bonner
Fort Wayne,IN
Summary
Driven professional with a proven track record at Bowen Center, excelling in HIPAA compliance and customer service. Demonstrated ability to maintain patient confidentiality, verify insurance with accuracy, and foster trust through empathy. Skilled in medical terminology and adept at creating positive, productive learning environments. Achieved significant improvements in patient satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Bowen Center
08.2018 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Phreesia and Next Gen to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Special Education Paraprofessional
FWCS
10.2008 - 07.2018
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Education
Associate of General Studies -
Ivytech Community College
Fort Wayne, IN05.2017
Skills
Customer Service
HIPAA Compliance
Insurance Verification
Medical terminology knowledge
Timeline
Patient Service Representative
Bowen Center
08.2018 - Current
Special Education Paraprofessional
FWCS
10.2008 - 07.2018
Associate of General Studies -
Ivytech Community College
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