Dawn Bourgeois
Ponchatoula,LA
Summary
I have been a waitress almost all my life since I was 16. I've also done painting ,bartending, cleaned houses brick layer construction and I'm good at what I do anything that I do always like to make a customer happy and I keep a smile on my face. I'm very fast paced and I get the job done and I'm also very clean. I raised two children by myself grandkids that is a been with me since birth I have been single for over three years and I work 9 to 230 at Hi Ho Barbecue because my grandson is in daycare. I don't have much help with babysitting. I couldn't work a lot of nights two at the most, but I would need mornings and I am open to server bartending and I am looking forward to a new door in life
Overview
29
29
years of professional experience
Work History
Cashier/Server/Food Prep
Hi-Ho #2
Ponchatoula, LA, USA
03.2021 - Current
- I'm very great with customers
- I always smile, make sure the customer is always happy, very energetic.
- I used to bartend by the airport in Hammond Louisiana and I worked at Lee's drive-in for 8 1/2 years.
- I've worked at waffle house for six years.
- I've worked at Hi Ho barbecue for 4 1/2 years.
- I have a nine year old daughter and a 3 1/2 year old grandson that I raise on my own.
- My grandson's in daycare Monday through Friday and when my daughter goes to school, my hours will still be fine, but I will not be able to work mini nights due to my grandson being in daycare.
Cashier/Server/Food Prep
Hi-Ho #2
Ponchatoula, LA, USA
03.2021 - Current
- I'm very great with customers
- I always smile, make sure the customer is always happy, very energetic.
- I used to bartend by the airport in Hammond Louisiana and I worked at Lee's drive-in for 8 1/2 years.
- I've worked at waffle house for six years.
- I've worked at Hi Ho barbecue for 4 1/2 years.
- I have a nine year old daughter and a 3 1/2 year old grandson that I raise on my own.
- My grandson's in daycare Monday through Friday and when my daughter goes to school, my hours will still be fine, but I will not be able to work mini nights due to my grandson being in daycare.
Bricklayer
Slate clean brick builders
Folsom, LA, USA
02.2009 - 08.2010
- Again, fast pace good at everything.
- I do try to be the best and keep a smile on my face no matter what's going on life is life one day at a time, and God blesses me every day.
Waffle House Server
Waffle House
Hammond, LA, USA
04.1996 - 10.2001
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Waffle House Server
Waffle House
Hammond, LA, USA
04.1996 - 10.2001
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
GED - undefined
Belaire High School
Baton Rouge, LASkills
- Food service and hospitality
- Customer service excellence
- Food safety and handling
- Cash handling and POS operation
- Guest engagement and relations
- Menu memorization and specials promotion
- High-volume dining experience
- Order accuracy and quality control
- Multitasking and organization skills
- Beverage preparation and service
- Team support and leadership
- Customer service
- Multitasking
Personal Information
- Willing To Relocate: Anywhere
- Availability: Mornings, limited nights, Anywhere
Timeline
Cashier/Server/Food Prep
Hi-Ho #2
03.2021 - Current
Cashier/Server/Food Prep
Hi-Ho #2
03.2021 - Current
Bricklayer
Slate clean brick builders
02.2009 - 08.2010
Waffle House Server
Waffle House
04.1996 - 10.2001
Waffle House Server
Waffle House
04.1996 - 10.2001
GED - undefined
Belaire High School