Dawn Campbell
Staten Island
Summary
Detail-oriented Senior Executive Assistant with exceptional time management and interpersonal skills. Proven ability to coordinate executive schedules and maintain high-level confidentiality while enhancing office processes.
Dynamic Senior Executive Assistant known for exceptional administrative skills and confidential communication. Experience in optimizing executive schedules and fostering strong client relationships to enhance overall service quality.
Experienced with high-level administrative support, ensuring seamless daily operations for executives. Utilizes advanced organizational skills and meticulous attention to detail to manage schedules, travel arrangements, and correspondence. Track record of leveraging strong interpersonal skills and discretion to build trust and maintain confidentiality.
Overview
16
16
years of professional experience
Work History
Senior Executive Assisant
Robert Defalco Realty
Staten Island, NY
08.2016 - Current
- Coordinated executive schedules, ensuring optimal time management and efficient meeting arrangements.
- Managed communications between executives and clients, fostering strong relationships and enhancing service quality.
- Developed and implemented office protocols to streamline operations and improve workflow efficiency.
- Oversaw travel arrangements for executives, optimizing itineraries to reduce costs and maximize productivity.
- Trained junior administrative staff, promoting a culture of collaboration and knowledge sharing within the team.
- Maintained confidential records and documents, upholding organizational standards for data security and privacy compliance.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
Training Manager
College Bound Call Center
Staten Island, NY
01.2013 - 07.2016
- Developed and implemented training programs for call center staff to enhance service delivery and operational efficiency.
- Coordinated onboarding processes, ensuring new employees received comprehensive training and support.
- Evaluated training effectiveness through feedback mechanisms, adjusting content to meet learner needs.
- Mentored junior trainers, fostering skill development and knowledge sharing across the team.
- Analyzed training data to identify trends, recommending improvements for future programs.
- Led workshops focused on customer engagement strategies to boost team performance and satisfaction rates.
- Collaborated with management to align training initiatives with organizational goals and objectives.
- Streamlined training materials using digital platforms, enhancing accessibility for remote staff members.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
Pharmacy Technician
Walgreens
Staten Island, NY
09.2010 - 07.2013
- Processed prescriptions accurately and efficiently using pharmacy management software.
- Assisted pharmacists with medication therapy management and patient consultations.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Trained new staff on operational procedures and customer service standards.
- Ensured compliance with regulatory requirements and quality assurance protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Education
High School Diploma -
Port Richmond
Staten Island, NY06-1989
Skills
- Process improvement strategies
- Exceptional interpersonal skills
- Calendar management proficiency
- Meticulous attention to detail
- Administrative skills
- High-level confidentiality
- Executive support expertise
- Excellent active listener
- Office equipment proficiency
- Effective problem solving
- Professional presentation development
- Strong organizational skills
- Adaptable to change
- Expert time management
- Excellent interpersonal skills
- Event planning expertise
Timeline
Senior Executive Assisant
Robert Defalco Realty
08.2016 - Current
Training Manager
College Bound Call Center
01.2013 - 07.2016
Pharmacy Technician
Walgreens
09.2010 - 07.2013
High School Diploma -
Port Richmond