Dawn Canfield
Ashland
Summary
Dynamic customer service professional with a proven track record at Buehlers Food Market, excelling in active listening and critical thinking. Enhanced customer satisfaction through effective complaint resolution and collaboration, fostering loyalty and repeat business. Skilled in data entry and managing high-stress situations, ensuring seamless operations and positive client experiences.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Buehlers Food Market
02.2024 - Current
- Assisted customers with inquiries and product information to enhance satisfaction.
- Processed orders and returns efficiently, ensuring accurate transactions.
- Utilized customer management software to track interactions and resolve issues.
- Collabo
- Handled customer complaints professionally, striving for effective resolutions.
- Participated in training sessions to develop communication skills and product knowledge.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Floral Assistant
Buehlers Food Market
02.2021 - 03.2024
- Assisted in arranging floral displays for events, ensuring aesthetic appeal and client satisfaction.
- Managed inventory of flowers and supplies, maintaining optimal stock levels for seamless operations.
- Collaborated with team members to design customized floral arrangements based on client specifications.
- Provided exceptional customer service by addressing inquiries and recommending suitable floral options.
Surgery Coordinator
Sugarbush Eye and Laser Center
05.2004 - 11.2009
- Coordinated surgical schedules, ensuring optimal use of operating rooms and resources.
- Managed patient communication, providing updates and addressing concerns regarding surgery processes.
- Collaborated with surgical teams to streamline pre-operative and post-operative procedures for efficiency.
- Maintained accurate patient records and documentation in compliance with healthcare regulations.
Education
High School Diploma -
Central Senior High
Suitland, MD06-1982
No Degree - Medical Assisting
Ashland West Holmes Career Center
Ashland, OH06-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Buehlers Food Market
02.2024 - Current
Floral Assistant
Buehlers Food Market
02.2021 - 03.2024
Surgery Coordinator
Sugarbush Eye and Laser Center
05.2004 - 11.2009
High School Diploma -
Central Senior High
No Degree - Medical Assisting
Ashland West Holmes Career Center
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