Dawn Capalbi
Yonkers,NY
Summary
Experienced healthcare administrator with over 20 years in patient access, care coordination, and medical records management. Skilled in managing electronic health records using Epic, Allscripts, and ePaces, while ensuring effective patient care and insurance verification. Bilingual in English and Spanish, with a strong focus on HIPAA compliance and regulatory standards in dynamic settings.
Overview
2
2
Languages
31
31
years of professional experience
Work History
Administrative Service Clerk
SBH Health System
The Bronx, New York
04.2025 - Current
- Coordinated patient access by managing high-volume calls and promptly addressing inquiries to enhance patient experience.
- Registered patients and scheduled appointments using Epic electronic health record system.
- Scheduled intake for high-risk ED referrals, MD referrals, and self-referrals to facilitate timely patient care.
- Scheduled follow-up appointments and assisted with intake for various clinical services.
- Collaborated with physicians, nurses, and staff to ensure timely patient care coordination.
- Verified insurance eligibility through multiple portals for accurate registration and billing.
- Maintained and organized medical records and scanned documents to ensure compliance with HIPAA regulations.
- Facilitated patient transactions by issuing OMNY cards and collecting co-payments in cash.
Care Coordinator Population Health
SBH Health System
The Bronx, New York
07.2021 - 10.2024
- Coordinated patient care by effectively managing inquiries and scheduling appointments to enhance patient access.
- Collaborated with physicians and multidisciplinary teams to enhance service access.
- Supported population health initiatives by facilitating accurate documentation across departments.
- Functioned as the main contact for patients, providers, and organizations, facilitating non-clinical coordination.
- Conducted documentation audits to confirm compliance with medical necessity and payer regulations, ensuring quality care standards.
- Maintained electronic medical records through organized scanning and document management, improving data retrieval and accuracy.
- Delivered compassionate, patient-centered service while upholding confidentiality standards.
Patient Access Representative
SBH Health System
The Bronx, New York
10.2005 - 07.2021
- Scheduled patient appointments and coordinated registration for outpatient clinical services, enhancing patient access to care.
- Verified insurance eligibility and benefits through ePaces system to ensure correct registration.
- Assisted patients with insurance registration and resolved service inquiries, delivering high-quality customer support.
- Registered patients in Allscripts scheduling system, ensuring accurate demographic and medical data for effective patient care.
- Entered confidential patient health and financial information, adhering to HIPAA compliance standards.
- Maintained precise patient records, ensuring integrity of electronic medical documentation.
Office Manager
Manhattan Fruit Exchange
Manhattan, New York
03.2004 - 06.2005
- Oversaw daily administrative operations for high-volume produce distribution company.
- Managed invoices and purchase orders, ensuring accuracy and timely processing.
- Coordinated vendor relationships and purchasing of office supplies, optimizing resource allocation and ensuring operational continuity.
- Assisted bookkeeper with payroll processing, accounts payable, and general ledger functions, contributing to accurate financial reporting.
- Maintained organized business records, enhancing accessibility and supporting efficient office operations.
Dental Assistant
Gentle Dental Services
The Bronx, New York
06.1995 - 04.1998
- Assisted dentists during root canals, dental implants, orthodontic treatments, and restorative procedures.
- Obtained dental radiographs with standard x-ray equipment, ensuring compliance with safety protocols to protect patient health.
- Prepared treatment rooms and instruments, streamlining clinical procedures to support timely patient care.
- Managed patient charts by scanning documentation and organizing medical records, ensuring accurate and accessible patient information.
- Measured and documented patient vital signs, including blood pressure and pulse, prior to treatment.
Education
GED -
Christopher Columbus High School
The Bronx, NY06-2001
Skills
- Appointment scheduling
- EHR system management
- Medical record management
- Patient data entry
- Insurance verification
- HIPAA compliance
Medical documentation
Care coordination
Patient support services
Care quality improvement
Insurance policy understanding
Health records
Administrative support
Patient engagement strategies
Physician relations
Languages
English
Professional
Spanish
Professional
Timeline
Administrative Service Clerk
SBH Health System
04.2025 - Current
Care Coordinator Population Health
SBH Health System
07.2021 - 10.2024
Patient Access Representative
SBH Health System
10.2005 - 07.2021
Office Manager
Manhattan Fruit Exchange
03.2004 - 06.2005
Dental Assistant
Gentle Dental Services
06.1995 - 04.1998
GED -
Christopher Columbus High School