ERICA IMMEL
Fond du Lac,WI
Summary
Dynamic Administrative Assistant and Customer Service Representative with over 9 years of experience in delivering exceptional office support and resolving diverse customer inquiries and complaints. Proven expertise in driving customer loyalty and fostering positive relationships that contribute to organizational success. Recognized for a strong customer-oriented approach, complemented by advanced mathematical, data entry, and problem-solving skills. Committed to enhancing operational efficiency while ensuring a high level of service excellence.
Overview
13
13
years of professional experience
Work History
Administrative Assistant/Vehicle Registration/Title Clerk
Lenz Sales & Service, inc
10.2022 - Current
- Process new titles into the correct Wisconsin Registration database to have a lien placed on the vehicle
- Register new vehicle plates when a customer is purchasing a new vehicle as well as transfer plates into the Wisconsin system
- Provide customers with proper information regarding how to register the vehicle in their State or County
- Respond to questions from customers and explain the title transfer process to them
- Respond to and resolve customer title issues, review records and identify mismatched or incorrect records
- Sign over titles to customers that are out of state and to be finalized
- Cancel vehicle warranties as needed
- Answer incoming phone calls and route calls to the appropriate person within the office
- Utilize phone skills to follow up with customers in need of any registration of vehicle, transfer of a title or secure where title is.
- Managed correspondence and documentation flow, ensuring timely responses and organized records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Administrative Assistant/Warranty Administrator/BDC
Holiday Automotive
04.2016 - 10.2022
- Guarantee each customer has a positive, pleasant experience aimed at ensuring their return and continued business
- Provide customers with proper information regarding any service and/or warranty repairs and rental agreements both in person and over the phone
- As Cashier processed all payments accurately and were applied to correct work order
- Submitted warranty claims electronically and followed the process from beginning to completion for all product lines, including maintaining technicians records assigned to repair
- Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns, set and confirm upcoming service appointments.
- Coordinated scheduling for multiple departments, ensuring efficient use of resources and time.
- Managed office correspondence, maintaining clear communication channels among staff and clients.
Administrative Assistant
Culligan Water
10.2015 - 04.2016
- Primary function as first contact with the customer via in person or on the phone
- This position allows me to interact with the customers to make sure they have a pleasant experience when using Culligan
- Enter and process credit card payments and cash receipts so end of day deposits balance
- Schedule service calls for customers, collect daily driver route tickets and schedule work upcoming orders, entering the information correctly into computer program.
Office & Event Support
Pit-Stop Portables
02.2015 - 10.2015
- Utilize phone skills to follow up with customer on recent rental
- Managed multi-line phone system, effectively routing calls to appropriate departments.
- Coordinated appointment scheduling, ensuring efficient use of staff time and resources.
- Handled correct information for drivers when needing to drop off a unit on a construction site
Auction Clerk
Badger State Auto Action
10.2012 - 10.2015
Education
High School Diploma -
Fond Du Lac High School
Fond Du Lac, WI06-2010
No Degree - Office Assistant Program Courses
Moraine Park Technical College
Fond Du Lac, WISkills
- Filing
- Spreadsheet Management
- Expense Reporting
- Data Entry
- Database Management
- Spreadsheets
- Clerical Support
- Appointment Scheduling
- Scheduling
- Computer Skills
- Records Administration
- Customer Relations
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Appointment scheduling
- Multi-line phone systems
Timeline
Administrative Assistant/Vehicle Registration/Title Clerk
Lenz Sales & Service, inc
10.2022 - Current
Administrative Assistant/Warranty Administrator/BDC
Holiday Automotive
04.2016 - 10.2022
Administrative Assistant
Culligan Water
10.2015 - 04.2016
Office & Event Support
Pit-Stop Portables
02.2015 - 10.2015
Auction Clerk
Badger State Auto Action
10.2012 - 10.2015
High School Diploma -
Fond Du Lac High School
No Degree - Office Assistant Program Courses
Moraine Park Technical College