Dawn Carr

• Oversaw daily production operations, ensuring project pipeline efficiency.
• Managed workflow and scheduling for project managers to optimize workload and all customers where being contacted promptly.
• Implemented significant process improvements to enhance quality and throughput.
• Collaborated with departments to meet project deadlines and revenue targets.
• Conducted regular staff meetings to discuss progress and address concerns.
• Developed production schedules for timely completion of projects.
• Reviewed customer feedback to initiate necessary product quality adjustments.

• Led the project to ensure the timely completion of home improvement installations.
• I was the primary contact for all communication for clients and installers for project clarity.
• Led meetings with internal team members, consultants, and technical measures.
• Reviewed project documentation for accuracy and compliance with standards.
• Trained junior staff on project management tools and best practices.
• Managed multiple projects with competing deadlines simultaneously.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Maintained records of all documents related to each project including specifications, change orders, invoices.
• Built and established strong partnerships with installers and customers.

Designed innovative interior layouts for residential and commercial spaces.

• Collaborated with clients to understand design preferences and project requirements.
• Selected furniture, materials, and color schemes to enhance aesthetic appeal.
• Created mood boards featuring fabric swatches, paint chips and other visual elements used in designing a space.
• Maintained accurate specifications for each project.
• Developed interior design concepts and prepared interior systems and finishes.
• Assisted clients successfully by choosing furnishings consistent with preferences and budget.

• Managed daily operations of service department for efficient workflow.
• Oversaw scheduling and dispatching of service technicians for timely repairs.
• Coordinated training programs for staff to enhance product knowledge and skills.
• Implemented customer feedback processes to improve service quality and satisfaction.
• Maintained inventory levels of parts and supplies for uninterrupted service delivery.
• Facilitated communication between teams to resolve issues and streamline processes.
• Developed and implemented strategies to improve customer service experience.