Stephanie Holiday
Owasso,OK
Summary
Successful Key Account Manager with over 15 years experience in the Private Aviation Industry. Adaptable with an ever changing environment. Ability to work with the clients to handle difficult situation. Work closely with the team, while providing encouragement to reach the goals set forward by leadership.
Overview
16
16
years of professional experience
Work History
Key Accounts Manager
XO Global LLC
08.2022 - Current
- Build relationships with client and their assistants to gain their trust and confidence in the team.
- Directly coordinate and communicate any changes or revisions to fleet scheduling.
- Interact with multiple departments within the company to ensure day-to-day operations of each flight goes smoothly.
- Arrange catering and ground transportation. Provide ancillary invoices when necessary to ensure services are approved by the client before proceeding.
- Source appropriate aircraft and provide quotes to client. If needed, follow-up to see how I may assist to ensure flight is booked.
- Follow-up with outstanding quotes to see if the client is still interested in the flight and work within their budget to book the flight.
- Respond to the client's request in a timely manner with the assurance that their questions and requests will be handled in a timely manner. If necessary, escalate the issue to leadership.
- Built and maintained strong client relationships to drive business growth
Account Manager
XO Global LLC
12.2020 - 08.2022
- Worked as an intermediary with VistaJet Client Services team and XOJET. Updated trip details for each flight into XOJET's FOS System. Communicated with both teams to ensure necessary documentation was provided to complete the flight.
Client Service Representative
XOJET, Inc
01.2012 - 12.2020
Flight Services Coordinator
XOJET, Inc
02.2007 - 01.2012
- Arranged client's catering and ground transportation associated with their flights
- Booked hotel and ground transportation for pilots.
Education
Associate of Arts - General Studies
San Joaquin Delta College
Stockton, CA05.2002
Skills
- Service-oriented; with a commitment to improve and maintain client satisfaction and retention
- Excellent interpersonal and written communication
- Highly organized ability to work in fast-paced environment efficiently
- Top Five Clifton Strengths : Developer, Responsibility, Relator, Intellection
Timeline
Key Accounts Manager
XO Global LLC
08.2022 - Current
Account Manager
XO Global LLC
12.2020 - 08.2022
Client Service Representative
XOJET, Inc
01.2012 - 12.2020
Flight Services Coordinator
XOJET, Inc
02.2007 - 01.2012
Associate of Arts - General Studies
San Joaquin Delta College
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