Dawn Chabot

Lebanon,CT

Summary

Dynamic server with extensive experience at Mohegan Sun Casino, specializing in order management and customer service. Demonstrated success in enhancing guest satisfaction through effective communication and problem-solving. Recognized for optimizing sales via suggestive selling techniques and maintaining strict food safety compliance, ensuring exceptional dining experiences.

Overview

years of professional experience

Certification

Work History

Server

Mohegan Sun Casino

Uncasville, Connecticut

09.1998 - Current

Collaborated with kitchen staff to ensure timely food preparation and delivery.
Managed guest orders with point-of-sale system for accuracy and efficiency.
Maintained cleanliness and organization of dining area throughout shifts.
Handled guest inquiries and resolved issues to enhance satisfaction.
Processed payments efficiently while ensuring cash handling accuracy.
Balanced multiple tables while providing attentive service to guests.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Promoted desserts, appetizers, and specialty drinks to optimize sales.

Education

Associate of Arts - Marketing

Three Rivers Community College

Norwich, CT

05-2005

Skills

Order management and point-of-sale operation
Food safety compliance
Menu expertise
Cash handling
Customer service
Effective communication
Team collaboration
Sales optimization

Time management
Attention to detail
Guest relations
Problem solving
Food and beverage pairings
Wine service
Suggestive selling

Affiliations

beekeeper
avid gardener
DIY building projects

500 HR yoga teacher