Dispatcher
Smartcare Equipment Solutions
Fishers, IN
08.2024 - Current
- Received and dispatched calls for emergency services.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Prioritize tech routes based on daily needs, available workers, Traffic hazards and weather conditions
- Provided timely updates to customers regarding their orders or requests.
- Managed Portal updates
- Scheduled contracts and maintained a 90% completion rate
- Assisted S.M. as needed for staffing issues
- K.P.I's within organizational standards
