PHARMACY TECHNICIAN
Dawn Christianson
PHARMACY TECHNICIAN
Hayward,WI
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to [Company]. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
30
30
Work History
Certified Pharmacy Technician
Northern Lakes Cooperative
08.1998 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
Education
CPR/EMS
WITC
Hayward, WISkills
- Team Collaboration
- Pharmaceutical Preparation
- Pharmacy Operations
- Problem-Solving Skills
- Updating Medication Histories
- Drug Storage Procedures
- Pharmaceuticals Mixing
- Drug Inventory Control
- Cash Register Operations
- Insurance Billing
- FDA and HIPAA Compliance
Timeline
Certified Pharmacy Technician
Northern Lakes Cooperative
08.1998 - 06.2022
CPR/EMS
WITC
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