Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Dawn Christy

Mount Ephraim

Summary

Dynamic General Manager with a proven track record at Pizza Hut, excelling in operations management and team leadership. Expert in problem resolution and strategic planning, driving productivity improvements. Adept at utilizing project management tools to enhance workflow efficiency, while fostering a collaborative team environment. Committed to delivering exceptional service and operational excellence.

Overview

36
36
years of professional experience
1
1
Certification

Work History

General Manager

Pizza Hut
01.1990 - 07.2025
  • Assisted in daily operational management and team coordination.
  • Supported strategic planning initiatives through research and data analysis.
  • Developed familiarity with industry best practices and operational procedures.
  • Learned to utilize project management tools to streamline workflow processes.

Customer Service Representative

Walmart
03.2022 - 06.2024
  • Resolved customer inquiries and issues efficiently, ensuring satisfaction and adherence to company policies.
  • Trained and mentored new team members on customer service best practices and operational procedures.
  • Streamlined communication between departments to enhance service delivery and responsiveness to customer needs.
  • Implemented feedback loops with customers to identify areas for improvement in service offerings.

Manager

Wawa
10.2021 - 11.2022
  • Oversaw daily operations to ensure optimal performance and efficiency across all departments.
  • Developed and implemented strategic plans to enhance productivity and drive organizational growth.
  • Mentored team members, fostering professional development and improving overall team capabilities.
  • Analyzed operational processes, identifying areas for improvement and implementing effective solutions.

Education

Basic Studies

John Bartram High School
6700 Elmwood Avenue
06-1991

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.

Certification

  • Safe Serve Certification

Timeline

Customer Service Representative

Walmart
03.2022 - 06.2024

Manager

Wawa
10.2021 - 11.2022

General Manager

Pizza Hut
01.1990 - 07.2025

Basic Studies

John Bartram High School

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