Dawn Church
Orlando,FL
Summary
Versatile educator and Oracle developer with a proven track record at Kelly Educational Staffing and Productivity Point, excelling in student engagement and specialized software solutions. Mastered instructional strategies and enhancing learning and operational efficiencies. Recognized for relationship building and automating processes, with a commitment to fostering educational and technological advancement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Kelly Educational Staffing, Seminole County School
08.2016 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Worked 80% with ESE Student population
Junior Oracle Developer
Independently Employed
01.1998 - 02.2021
- Developed customized reports using Oracle Reports Builder to provide valuable insights into business operations.
- Streamlined workflows by automating manual processes through the use of PL/SQL scripts and scheduled jobs in Oracle Scheduler.
- Collaborated with cross-functional teams to gather requirements for new applications and system enhancements.
- Prepared User Scripts and Tuned PL/SQL Scripts using TOAD
- Prepared GIS maps using Oracle Database data
- Created automated scripts to create users, roles, views
- Imported data using SQL Loader
- Prepared systems for Disney's first cruise ship including Guest systems and navigation
- Enhanced security measures within Oracle databases by implementing proper access controls and auditing features.
- Identified bottlenecks in existing systems by performing thorough code reviews and providing recommendations for improvements.
- Acted as Windows NT 4.0 Administrator also
Senior Customer Service Representative
Hewitt Associates
08.2002 - 04.2006
- Advised on complex active employee Cafeteria 125 plans
- Advised on complex retiree health benefits advising on how they work with their union benefits and Medicare and Medicare D plans
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests by being on the Advocacy Team
- Expert Flexible Spending Account advisor
Adjunct Instructor
Independent Management
01.1997 - 02.2002
- Participated in professional development opportunities to stay current on best teaching practices and industry trends.
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
- Strengthened critical thinking skills through problem-solving exercises and open-ended questions.
- Improved student performance by defining clear goals and communicating performance metrics.
- Performed Authentic Assessment by having student create database objects.
- Developed strong relationships with colleagues and administrators, fostering a collaborative educational community.
Microsoft Certified Trainer/Professional
Productivity Point
06.1996 - 01.1998
- Enhanced technical skills of trainees by delivering comprehensive Microsoft Certified courses.
- Collaborated with the team to develop new training programs, resulting in a more diverse portfolio of offerings for clients.
- Promoted collaboration among participants during group activities encouraging teamwork essential for success in workplace settings.
- Maintained up-to-date knowledge on Microsoft products and certifications, ensuring relevance and accuracy in training delivery.
- Designed engaging presentations incorporating multimedia elements, enhancing learner retention rates and application of concepts learned.
- Maintained professional certifications by participating in ongoing learning opportunities ensuring delivery of cutting-edge instruction to clients.
Education
Bachelor of Arts - Vocational-Technical Education
University of Central Florida
Orlando, FL07-2025
Skills
- Student engagement
- Positive reinforcement
- Multi-subject instruction
- Special needs support
- Instructional strategies
- Teaching methodologies
- Relationship building and management
- Verbal and written communication
- Instructional technology
Affiliations
- Phi Beta Lambda
Certification
- CPR/AED Certification
- Certified Data Professional (CDP)
- Microsoft Office Specialist (MOS) Certification
Timeline
Substitute Teacher, K-12
Kelly Educational Staffing, Seminole County School
08.2016 - Current
Senior Customer Service Representative
Hewitt Associates
08.2002 - 04.2006
Junior Oracle Developer
Independently Employed
01.1998 - 02.2021
Adjunct Instructor
Independent Management
01.1997 - 02.2002
Microsoft Certified Trainer/Professional
Productivity Point
06.1996 - 01.1998
- CPR/AED Certification
- Certified Data Professional (CDP)
- Microsoft Office Specialist (MOS) Certification
Bachelor of Arts - Vocational-Technical Education
University of Central Florida
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