Dawn Clem
New Albany,IN
Summary
Dynamic professional with a proven track record at KBS Cleaning Services, excelling in customer service and team leadership. Recognized for enhancing operational efficiency and fostering a positive work environment. Dependable and detail-oriented, I consistently exceed cleanliness standards while training staff to achieve optimal performance and satisfaction.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Spark
New Albany, IN
02.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Optimized service quality by adhering to strict delivery schedules and accuracy standards.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Area Manager
KBS Cleaning Services
05.2017 - 08.2017
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Custodial Supervisor
Prestige Maintenance USA
Clarksville, IN
07.2017 - 03.2020
- Prepared and submitted accident and injury reports.
- Assigned job duties and monitored performance against objectives.
- Recruited and selected well-qualified employees to fill vacancies.
- Promoted efficient inventory practices among team members.
- Developed customized cleaning plans tailored to each facility''s unique needs and requirements, improving overall effectiveness of services provided.
- Established strong relationships with vendors, negotiating favorable contracts for cleaning products and services.
- Improved custodial team efficiency by implementing new cleaning procedures and schedules.
- Maximized employee retention by fostering a positive work atmosphere focused on teamwork and communication.
- Provided comprehensive training for custodial staff, resulting in improved job performance and satisfaction.
- Collaborated with building administrators to address facility issues, leading to a more functional work environment.
- Consistently met or exceeded cleanliness standards through diligent supervision of custodial staff and personal attention to detail.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Education
Criminal Justice
Ivy Tech Community College of Indiana
Sellersburg, INSkills
- Positive attitude
- Customer service
- Attention to detail
- Dependable and reliable
- Time management skills
- Problem solving
Experience
The majority of my jobs have then unsupervised, leaving me responsible to complete tasks and monitor other employees as well. I'm very organized and detail orientated. I've raised 2 daughters as a single parent. Those skills alone would make me a viable member of any team.
Timeline
Delivery Driver
Spark
02.2022 - Current
Custodial Supervisor
Prestige Maintenance USA
07.2017 - 03.2020
Area Manager
KBS Cleaning Services
05.2017 - 08.2017
Criminal Justice
Ivy Tech Community College of Indiana